Al Cusano
Al Cusano at Bowditch Ford

Al Cusano

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
369 Reviews
4.6

369 Reviews

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369 Reviews of Al Cusano

January 14, 2026

Dealership Rating
Employee Rating

Your Service Advisor Al Cusano always gives me the best service. He is a great asset to Bowditch and that’s why I keep coming More

by KC
Service Price Transparency
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Recommend Dealer
Yes

January 11, 2026

Dealership Rating
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Nice atmosphere, the service manager was very professional and went over all steps with my vehicle. Didn't feel pressured to buy everything just because. The dealership was very clean as well. More

by biggin2110
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon

January 07, 2026

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Employee Rating

Got an oil change it took forever and it’s overpriced. Every time I get a oil change there the price goes up five or $10. More

by MOOREBUILDERS
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Recommend Dealer
No

January 06, 2026

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Very satisfied with the work performed in a timely manner and answered all of my questions More

by LIBJOHNM
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Recommend Dealer
Yes

January 01, 2026

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Dealership is responsive and keeps the customer informed. They are good with turnaround times as well. More

by jason.calbert
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Recommend Dealer
Yes

December 31, 2025

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I was lied to about a service. I will try once more because of one kind employee understanding my point of view More

by Noworkcompleted25
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Recommend Dealer
No

December 30, 2025

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Love Bowditch Ford. I have been a customer for about 30 years now. Great place. More

by ANDREAH1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ken Nelson

December 20, 2025

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Always friendly customer service. Wait times are reasonable. They don't try to upsell unnecessary maintenance. More

by pboland1
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Recommend Dealer
Yes

December 18, 2025

Dealership Rating
Employee Rating

Friendly, clean, efficient, and quick. They always take care of me and make be feel like a priority. More

by leonardi2u
Service Price Transparency
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Recommend Dealer
Yes

December 17, 2025

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Employee Rating

Always very friendly and accommodating. Their concierge service is the greatest. Their service department is second to none. More

by BU1HANSON
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Recommend Dealer
Yes
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