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467 Reviews of Al Cusano
February 09, 2026
Good service it was quick this time. Nice service writer. If you’re on a budget like I know most people are get a quote prior to getting service. I had the WORKS package done moreover Nice service writer. If you’re on a budget like I know most people are get a quote prior to getting service. I had the WORKS package done moreover, my first oil change was free (since I purchased the vehicle from them) furthermore get ready to pay I wanted my engine air filter replaced and my cabin filter replaced even though the service writer said it was not necessary. My total price $175. $86 for labor, $71 for parts, $13 for misc charges which includes a $4.99 processing fee and sales tax $4.80. This is not a complaint it’s a notice to all customers of Dealership pricing. More
by razar73
Verified Customer
February 09, 2026
I called Al at the last minute to get a oil change and state inspection and he said bring it in and he will get it done. Less than 2 hours later it was ready. Thanks Al for the great service state inspection and he said bring it in and he will get it done. Less than 2 hours later it was ready. Thanks Al for the great service More
by th16705
February 08, 2026
I continue to be pleased with Bowditch Ford’s kind and thoughtful service. I am sorry “pick up and deliver service is no longer available. However, I found Al to be very accommodating. He told me when to thoughtful service. I am sorry “pick up and deliver service is no longer available. However, I found Al to be very accommodating. He told me when to come back so I wouldn’t have to wait so long to have my car inspected. So I did my weekly grocery shopping and returned at his recommend time. Then waited only about 45 minutes for the job to be finished. And he didn’t charge me for the inspection. So yes, I am pleased with the service you offer. More
by Mary Downs
February 07, 2026
My service guy Al is the man. I showed up early using the quick lane service option provided by Bowditch. I was there for state inspection and an oil change on my 2019 F150. Durin I showed up early using the quick lane service option provided by Bowditch. I was there for state inspection and an oil change on my 2019 F150. During my inspection they found my brakes were worn. Al was honest and presented me options. I opted for the best for me. They fixed the issues and I was on my way ... 2 hours. Nice job Bowditch service team. Oh they also gave me a senior citizen discount on everything they could. More
by rchappyn1300
February 05, 2026
Dealing with excellent service for the past 14 years. Al has keep me updated on every. Thing. Al has keep me updated on every. Thing. More
by waynerobbins
Other Employees Tagged: Amanda Price
January 29, 2026
Excellent competent service! ! The best!! We went to southern Ford Newport news and they could not fix our truck in 3 months. On the other hand bowdwitch did it in 24 hours just b ! The best!! We went to southern Ford Newport news and they could not fix our truck in 3 months. On the other hand bowdwitch did it in 24 hours just because they had to order a part. We are extremely happy with them and will continue our business here. More
by yiceliacorria
January 28, 2026
I have been in several times and notice the "fix" is typically to reset the service engine notification. I am not an expert however I have worked on several vehicles over the years and was taught that i typically to reset the service engine notification. I am not an expert however I have worked on several vehicles over the years and was taught that is not the solution. I then have had to bring the vehicle back in and am charged more money to actually fix the issue. In essence I'm being charged twice for the issue that was not addressed. Additionally, the service manager Al is not very customer service friendly. Not allowing me to explain the issue and share what I'm experiencing with the vehicle. More
by BRIANLEKEITH
January 14, 2026
Your Service Advisor Al Cusano always gives me the best service. He is a great asset to Bowditch and that’s why I keep coming service. He is a great asset to Bowditch and that’s why I keep coming More
by KC
Other Employees Tagged: Tristen Brannon, Walter Holmes, Ken Nelson
