Al Cusano | Page 31

Al is a phenomenal service writer. I have been working with him since 2017, he is the reason I have continued to purchase my vehicles through Bowditch. I have been working with him since 2017, he is the reason I have continued to purchase my vehicles through Bowditch. More

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Great Value and quality service. Great Value and quality service. Great Value and quality service. Great Value and quality service. Great Value and quality service. More

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Had an appointment at 08:30, the service department did not take my truck back to complete the oil change until 11:00 a.m.. not take my truck back to complete the oil change until 11:00 a.m.. More

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Very nice and professional team. My truck was serviced without a problem. Had a nice clean waiting room for my wait. I really like the service team. My truck was serviced without a problem. Had a nice clean waiting room for my wait. I really like the service team. More

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Very nice shop. Had the oil changed and state inspection and they even diagnosed an engine problem for me. Al even suggested how often i should get things done to k Had the oil changed and state inspection and they even diagnosed an engine problem for me. Al even suggested how often i should get things done to keep my car in great running condition. I would highly recommend this shop More

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I was very pleased with the maintenance service I received & Service Advisor Al Cusano did a very good job as always! Again I was 100% satisfied!!! received & Service Advisor Al Cusano did a very good job as always! Again I was 100% satisfied!!! More

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Good people, friendly and helpful. However, I was there for over 3 hours waiting for a state inspection, oil change and tire rotation on my 2011 Ford Ranger. I would have taken a ride However, I was there for over 3 hours waiting for a state inspection, oil change and tire rotation on my 2011 Ford Ranger. I would have taken a ride home if I knew it was going to take that long! More

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Had my 2011 ford fusion towed to Bowditch because my battery died and when I replaced it. I was locked out by my cars anti theft system. My adviser was Al Cusano. It took about two weeks to get my vehic battery died and when I replaced it. I was locked out by my cars anti theft system. My adviser was Al Cusano. It took about two weeks to get my vehicle back. Prior to heading to the shop Al called me and asked did my dash lights work. I replied yes and he said well they don’t now. When I got to the shop to pay I asked him to explain what was going on and he told me that wires were cut off of the main harness which caused the lights not to work. Well more than my light weren’t working nothing in the dash works. He than told me there was nothing else they could do because they don’t have manuals for my vehicle. The mechanic basically cut blindly causing more damage but, they said they were focusing on getting the car started and that I should take it to Best Buy because they install after market alarms and the best he could do is give me a discount. He even stated that they found a harness but it’s 2700 dollars as if I’m supposed to pay for the damage they caused. I’ve called to speak to the general manager Walter Holmes. I can’t seem to get him. I’ve left voicemails and sent an email still no reply. Seems like I’m being ghosted. More

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This was my first visit for my personal automobile and I was very satisfied with the service performed. was very satisfied with the service performed. More

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Quick and courteous service as usual. Al Cusano is a pleasure to do business with. Al Cusano is a pleasure to do business with. More

by cjt2453 Verified Customer Verified Customer

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