Al Ramos
Al Ramos at Hoffman Lexus

Al Ramos | Page 3

Finance Manager

Hoffman Lexus

750 Connecticut Blvd
East Hartford, CT 06108

4.8
325 Reviews
4.8

325 Reviews

Write a Review

325 Reviews of Al Ramos

October 17, 2023

Dealership Rating
Employee Rating

Purchased a car at this dealership on 8/5/23 and still waiting on them to have it registered. Never seen service so poor, no communication about what is happening and always voicemail before someone calls More

by tataroot
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Josh Hoffman, Heather Beers , Peter Quagliaroli

Oct 18, 2023

Hoffman Lexus responded

It's concerning to hear that you still have not received your vehicle's registration. We aim for a straightforward purchase experience, and I'm sorry for the lack of clear updates from my team. I would like to step in and offer my assistance - please reach out when you have a moment so that we can work toward resolving this issue together. Thank you, Sebastian Chodulski - General Sales Manager - sebastian.chodulski@hoffmanauto.com

Oct 26, 2023

Hoffman Lexus responded

Thank you for taking the time to speak with me. We want the most for our guests, and I am glad that we were able to help sort things out. We apologize for the inconvenience you encountered working with us and appreciate your patience as you wait for your check. If there is anything more I can do to assist you or anything more you would like to share, please contact me directly. Thank you, Sebastian Chodulski - General Sales Manager - sebastian.chodulski@hoffmanauto.com

Oct 18, 2023

tataroot responded

The issue is still not resolved. I understand that the bottleneck is now at the dmv. I was to receive a call today with an update however it has not happened as yet. I purchased this vehicle as an RI resident and am not sure your ppl were familiar with the process based on RI requirements. The result is I still am not road worthy after more than two months. I have have not received an offer to help with my transport given the situation. Overall just very disappointed in the service. I think your team should visit Inskip to see how they take care of customers. Lexus is more than just the cars

Oct 28, 2023

tataroot responded

This issue have been resolved satisfactorily. Dealership management reached out and tried to make things right. Understood that some extenuating circumstances led to my bad experience, however I must empathize the importance of communicating this to the customer in future. In the end I got a great car at a fair price and I just glad to move forward.

August 18, 2023

Dealership Rating
Employee Rating

They gave me a good price, and also answered all my questions thoroughly I am a repeat customer with Hoffman Lexus. Sales was particularly helpful. More

by Tomkleb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Turchetta

Aug 21, 2023

Hoffman Lexus responded

We're glad to know you had a positive experience with us at Hoffman Lexus. It's great that our team could provide the answers and pricing you were looking for! Thanks for your continued support.

August 12, 2023

Dealership Rating
Employee Rating

Very friendly informative and very quick . I will be going back for there service i do recommend Hoffman Lexus services. More

by deoff02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Hoffman Lexus responded

We appreciate this supportive feedback here at Hoffman Lexus! Thanks for the review!

May 18, 2023

Dealership Rating
Employee Rating

Service was very good you can find your answers for a car you want, Daniel was very nice and very helpful More

by Migena Allmuca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel

May 19, 2023

Hoffman Lexus responded

Migena, thank you for sharing your kind words about our services here at Hoffman Lexus. It's great to hear that Daniel assisted you well and that he was able to answer all your queries regarding the car you were looking for. We hope to see you again soon!

November 14, 2022

Dealership Rating
Employee Rating

WHAT CAN I SAY! CAME TO SEE MY NEW CAR, LIKE IT AND DROVE AWAY WITH IT SAME DAY. GOOD THAT I BROUGHT MY CHECK BOOK. EVETYTHING WAS DONE -SALE,REGISTRATION,INSURANS More

by michael5662
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Chodulski , Stephen Richards

Nov 14, 2022

michael5662 responded

see above.....

June 30, 2022

Dealership Rating
Employee Rating

Ben, Alejandro and Ryan were amazing ! Best experience that I’ve ever had purchasing a vehicle More

by ebbutterfly
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Podchaiski, Ryan with insurance

April 17, 2022

Dealership Rating
Employee Rating

My husband and I were very happy with the service we received from Hoffman Dealership. Michael, Sheriff, Alejandro were exceptional from beginning to end. The whole transaction was professionally handle More

by LadyLiz5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael and Sheriff

September 02, 2021

Dealership Rating
Employee Rating

Had a very good experience. Benny, Walter and Alejandro treated my husband and I like gold. They are top notch, professional and were wonderful to work with. Thank You! More

by tanzalotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Walter Pethick , Benjamin Podchaiski

September 22, 2020

Dealership Rating
Employee Rating

If you like a dealer who will play games, you've come to the right place. First of all the vehicle they advertised online was not available. I still made a deal with Carmino Bonavita over the phone and went More

by Shelsonu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Carmino Bonavita.

March 08, 2019

Dealership Rating

Great team and great experience Great experience with bow tie Eddie in sales Jonathan Callahan the sales Manager who unfortunately I can’t select in this review because he is not lis More

by Steveo0329
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Callahan

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