Al Ransome
Al Ransome at Criswell Nissan
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Al Ransome | Page 9

Service Manager aransome@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

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4.5
102 Reviews

Service Manager 240-364-7237 aransome@criswellauto.com

4.5

102 Reviews

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102 Reviews of Al Ransome

October 04, 2023

Dealership Rating
Employee Rating

The Whole Dealership was just Excellent Mark was right on the Money, The whole staff phenomenal. Keep up the Excellent Work!! More

by ARIEL JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Oct 04, 2023

Criswell Nissan responded

Thanks so much for sharing this wonderful review of your recent experience at Criswell! We're happy to see you were pleased with your visit.

September 28, 2023

Dealership Rating
Employee Rating

The service was perfect and timely. It covered all points listed in the inspection plans. I was kept informed about service needs during my visit. More

by SHABAYEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 29, 2023

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction by the team at Criswell! Don't hesitate to reach out if we can be of further assistance.

September 25, 2023

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Employee Rating

The service was great! I understood the entire porcess from the beginnibg to the end. More

by gleatonic78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling, David

Sep 27, 2023

Criswell Nissan responded

It's rewarding to see you had a 5-star experience at Criswell! Don't hesitate to reach out with any additional questions or concerns. Our friendly and knowledgeable staff is always happy to help with any of your automotive needs.

September 20, 2023

Dealership Rating
Employee Rating

Work was done ok they overpriced the window motor and when they replaced it they scratched up my window switch panels , I say if ur going to charge that amount of money at least do it carefully so nothin More

by CRAZYLEE20
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar

Sep 22, 2023

Criswell Nissan responded

We appreciate your feedback and apologize for this less than positive experience. We hope your next visit with us is an improved one.

September 20, 2023

Dealership Rating
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Al Ransome was very understanding, knowledgeable and accommodating . It doesn't get better than that. More

by ALANISENBERG_RPH
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 22, 2023

Criswell Nissan responded

It's wonderful to know we met your expectations by delivering a standout service experience! We value the opportunity to work with you and look forward to your next visit with us.

September 17, 2023

Dealership Rating
Employee Rating

Easy to make an appointment. Prompt communication and service from a pleasant staff. Checkout and pickup were easy. More

by jwolfgram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 18, 2023

Criswell Nissan responded

Our goal is to offer a convenient service event, and it's great to see you had a positive experience. We look forward to your next visit with us!

September 16, 2023

Dealership Rating
Employee Rating

Friendly, professional, engaging. Pleasant ambiance in the waiting area. Informed of any other issues with my car. Staff very personable. More

by evepalenque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 18, 2023

Criswell Nissan responded

It's great to see you had an all-around outstanding experience at Criswell! We look forward to seeing you soon!

September 11, 2023

Dealership Rating
Employee Rating

Just very good a professional attention. Please wash the cars after service, like others dealership. thanks More

by jldrums74
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 12, 2023

Criswell Nissan responded

Thank you for sharing this feedback. We value the opportunity to work with you and truly appreciate your comments. We look forward to seeing you when your vehicle is due for its next routine service visit!

September 10, 2023

Dealership Rating
Employee Rating

You all did a great job thanks good for the servicevery professional have your clients aware More

by JOSEPREYESREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 12, 2023

Criswell Nissan responded

We're pleased to hear we met your expectations! We value your business and look forward to working with you again.

Sep 13, 2023

JOSEPREYESREALTOR responded

You all did a great job thanks good for the servicevery professional have your clients aware

September 08, 2023

Dealership Rating
Employee Rating

My original service writer, Dave had to leave due to illness, but he made sure to follow up the next day. Ericka picked up the slack, and was excellent. I wish there could have been a smoother transitio More

by manninoal15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar

Sep 12, 2023

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience or lack of communication on our part and hope your next visit with us is a better experience.

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