Bruce A. Ensign Jr
Bruce A. Ensign Jr at Ray Seraphin Ford

Bruce A. Ensign Jr

Service & Parts Director

Ray Seraphin Ford

100 Windsor Ave
Rockville, CT 06066

4.2
31 Reviews
4.2

31 Reviews

Write a Review

Dealership Experience

36 yrs, 3 mos

Industry Experience

36 yrs, 3 mos

31 Reviews of Bruce A. Ensign Jr

September 20, 2026

Dealership Rating
Employee Rating

You don't even want to know about my experience. And I just talked to a friend who was there shopping for about $ 60,000 in 2 vehicles , and was treated as though he was not qualified. Believe me , More

by coach6967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Pierce

Sep 21, 2026

Ray Seraphin Ford responded

I would love to discuss your concern with you and try to correct your issue. please call 860-875-3369 to discuss any service-related issue. we are unable to identify you by your username. Thank You, Ray Seraphin Ford. .

September 15, 2026

Dealership Rating
Employee Rating

My car is a 2008 Ford Focus and I still love it. Ray Seraphin Service has always helped me with any little problems. I don't have many but I take it in once or twice a year for its checkup. Servi More

by diane37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Sep 15, 2026

Ray Seraphin Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 07, 2026

Dealership Rating
Employee Rating

I have been using this dealership for years. They are trustworthy, honest, and willing to answer any questions as well as going the extra mile to explain and guide in decision making. More

by BLUEFOXX66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Sep 07, 2026

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 04, 2026

Dealership Rating
Employee Rating

Everyone was very helpful and quick checking my car out. Looking forward to doing business with them in the future More

by gallagher_kev
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Sep 04, 2026

Ray Seraphin Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 04, 2026

Dealership Rating
Employee Rating

Despite the car being dropped off after hours because of a failed starter, they were able to replace the starter by noon the next day. More

by jeanne112412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Ray Seraphin Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 29, 2026

Dealership Rating
Employee Rating

It was a pleasure dealing with the service department to obtain a difficult to find part. They were extremely helpful. Very much appreciated. More

by mpierro2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce

Aug 29, 2026

Ray Seraphin Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ray Seraphin Ford. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 21, 2026

Dealership Rating
Employee Rating

My family and myself have been using this hometown dealership for years and absolutely love them. Always fair and honest More

by edjohansen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Aug 21, 2026

Ray Seraphin Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 18, 2026

Dealership Rating
Employee Rating

Good service in a timely manner. Service department was very good and cordial and the shop looked cleaner than in the past. More

by Chasesisland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Aug 18, 2026

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 10, 2026

Dealership Rating
Employee Rating

Very honest assessment of repairs needed. Also, had an issue with a gas smell in the passenger compartment of my 2015 Escape. They checked everything out, did test drive and found nothing wro More

by Flower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce

Aug 10, 2026

Ray Seraphin Ford responded

Your mention of our honest assessment and thorough inspection of your Ford Escape means a lot to our team. We’re pleased Jeff could secure your refund from Ford and that Bruce’s advice to watch for small engine leaks was helpful. Knowing the inspection resolved your concerns at no charge is rewarding. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 07, 2026

Dealership Rating
Employee Rating

Seraphin Ford is a great dealership and have always treated me fairly. After my recent purchase of a new Ford truck I experienced an electrical problem. After dealing with Al, Bruce, and Jameson, they More

by louie31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Ray Seraphin Ford responded

Our service team is pleased we could correct the electrical issue on your Ford F-150. Hearing that Bruce and our team resolved it promptly and that you left satisfied means a great deal to us. Thank you for recommending our dealership. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

1
...

Dealership Inventory (90 Vehicles)

new 2026 Ford F-250 car, priced at $53,090
2026 Ford F-250
new
Argon Blue Metallic exterior
Automatic
Four-wheel Drive
used 2017 Ford F-150 car, priced at $12,820
2017 Ford F-150
used
Ingot Silver Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $37,054
2026 Ford Maverick
new
Azure Gray Metallic Tri-Coat exterior
Automatic
All-wheel Drive
new 2026 Ford F-250 car, priced at $75,694
2026 Ford F-250
new
Glacier Gray Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
new 2026 Ford Transit-250 car, priced at $57,447
2026 Ford Transit-250
new
Oxford White exterior
Automatic
All-wheel Drive
new 2026 Ford Expedition car, priced at $72,191
2026 Ford Expedition
new
Stone Blue Metallic exterior
Automatic
Four-wheel Drive