Alan Poon
Alan Poon at Albany Subaru

Alan Poon | Page 2

Service Advisor

Albany Subaru

718 San Pablo Ave
Albany, CA 94706

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4.9
220 Reviews
4.9

220 Reviews

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220 Reviews of Alan Poon

June 06, 2026

Dealership Rating
Employee Rating

Fast, reliable, helpful. Albany is my favorite dealership for my Subaru. Repeat customer for OEM parts and work. More

by ampleitner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Albany Subaru responded

Thank you for highlighting how quickly and reliably we handle your Subaru Crosstrek service. Alan appreciates your repeat business for OEM parts and maintenance. We look forward to assisting with your next service visit.

June 05, 2026

Dealership Rating
Employee Rating

She spoke slowly and clearly so I could understand her. Car was serviced on time as promised. More

by allen.judi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Saelee

Jun 09, 2026

Albany Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 30, 2026

Dealership Rating
Employee Rating

Punctual and efficient. Kept me in the loop for what was going on with the tire pressure light. Also, didn’t charge me for the “diagnostic” fee, of course this was after I p More

by lorrsomms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Albany Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 28, 2026

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I've been a customer for nearly 10 years. Service and staff continue to improve of late. Nicely managed. More

by GREGSAN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

May 28, 2026

Albany Subaru responded

Thank you for trusting us with your Subaru for nearly ten years. We’re glad to hear the service and staff improvements have met your expectations and look forward to continuing to serve you.

May 17, 2026

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The service manager was very nice and clearly explained the options, the prices are often more than expected but the convenience of the location and the nice service make it worth it. Wish they would do th More

by STEPHANIEEVA
Service Price Transparency
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Recommend Dealer
Yes
May 17, 2026

Albany Subaru responded

Thank you for sharing your thoughts. Alan is pleased the service options were clearly explained, and we’re glad our convenient location served you well. We appreciate your suggestion about an old fashioned vehicle clean and will explore adding that touch to your Subaru visits.

May 06, 2026

Dealership Rating
Employee Rating

Great dealers and service I can tell in Bay Area. Trust the work. Recommend anyone More

by DEEPESH19
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Madison

May 06, 2026

Albany Subaru responded

It’s wonderful to hear our Bay Area team earned your trust with your Toyota service. Thank you for recommending us to others, and we look forward to helping with your vehicle needs again.

February 23, 2026

Dealership Rating
Employee Rating

Good customer service good customer service good customer service good customer service good customer service good customer service good customer service good customer service good customer service More

by monettepaciencia
Service Price Transparency
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Recommend Dealer
Yes

February 07, 2026

Dealership Rating
Employee Rating

Very professional staff and work completed on time. A courtesy vehicle was provided which was appreciated. The tire pricing was competitive. My overall experience was very satisfactory. More

by claudia_simone
Service Price Transparency
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Recommend Dealer
Yes

December 21, 2025

Dealership Rating
Employee Rating

I brought my 2020 Forester in for brake fluid replacement. Very surprised it was done in 45 minutes! More

by GCHAW
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

December 10, 2025

Dealership Rating
Employee Rating

Quick and efficient service, easy to schedule the maintenance, and everyone is super friendly and helpful. More

by can_ge
Service Price Transparency
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Recommend Dealer
Yes
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