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23 Reviews of Michael Douglas
October 09, 2026
They told me it would take 90 minutes. It took 110 minutes. Then they told me I had to come back to get the air conditioner fixed. It was free because I had an extended warranty. It took 110 minutes. Then they told me I had to come back to get the air conditioner fixed. It was free because I had an extended warranty. More
by BJMINSA
Verified CustomerOther Employees Tagged: Nikkie Ali, Victoria Cisneros, Jorge Barcenas, Philip De La Cruz, Jorge Corona, Aaron Grigsby, Jacob Buckingham, DAnny Gongora, Juventino Castro
July 23, 2026
The service was on time, correct and the cost came in below estimate. The staff was friendly and courteous below estimate. The staff was friendly and courteous More
by pmeese01
Other Employees Tagged: Victoria Cisneros, Daniel Sanchez
July 05, 2026
Victoria is one of the best advisors I have ever worked with at this shop. I have been using this shop since 2005. with at this shop. I have been using this shop since 2005. More
by dianebushard
Other Employees Tagged: Victoria Cisneros
June 07, 2026
Thanks again to the entire Subaru team five stars! Especially to Mr. Alan, who always takes superb care of us every time we go in working with him makes us feel taken care of thank you again Gerri and Especially to Mr. Alan, who always takes superb care of us every time we go in working with him makes us feel taken care of thank you again Gerri and Kilimba More
by RADHANATH
Other Employees Tagged: Aaron Pearson, Nikkie Ali, Alan Poon
July 17, 2025
The faulty Infotainment system was replaced under warranty. Both drop-off and pickup were a breeze and the loaner car was great. warranty. Both drop-off and pickup were a breeze and the loaner car was great. More
by wr_mizzard
Other Employees Tagged: Daniel Sanchez
May 15, 2025
The service tech was very knowledgeable. He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. H He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. He provided a chair for me at the counter. More
by J.M.WONG
April 17, 2025
I think it was Michael who assisted me when I drove the car in. Subaru is new to me and he answered some simple questions about the technology. Jason, the person who checked me in isn't on your dept. list car in. Subaru is new to me and he answered some simple questions about the technology. Jason, the person who checked me in isn't on your dept. list. He provided excellent customer service and managed to get me in and out within 1 1/2 hours as promised by sales rep. (Only needed mud guards installed.) The waiting area was clean and comfortable. The coffee well stocked with amazing alternative beverages and few snacks to choose from. Compared to Toyota...I'm impressed. We'll see how the future goes with our long term Subaru relationship. More
by deblee808
Other Employees Tagged: Jason
February 03, 2025
when I need repair done right, it’s always albany subaru. a big shout out to to alan poon and the shuttle crew. a big shout out to to alan poon and the shuttle crew. More
by provideo
Other Employees Tagged: Alan Poon, Philip De La Cruz, Richard Harvery , matthew
November 13, 2024
Subaru serviced my 2024 Crosstrek, took good care pf the car and the staff rated here were welcoming and very helpful. car and the staff rated here were welcoming and very helpful. More
by brettchun
Other Employees Tagged: DAnny Gongora, Ken Chan, Ron Proia
November 09, 2024
While the service team was efficient and attentive, I couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that t couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that the dealership could do a better job of being transparent about pricing and perhaps offering more competitive rates for parts and services. The overall experience was positive, and the staff was knowledgeable and friendly. They took the time to explain the issue with my vehicle and the necessary steps to fix it. However, if Albany Subaru could reconsider their pricing strategy, it would enhance the customer experience even further. In conclusion, I would recommend Albany Subaru for their quick service and professionalism, but I would advise potential customers to be aware of the costs associated with parts and services. A little more fairness in pricing could easily make them a five-star dealership in my book! More
by TERESASCULPTS
Other Employees Tagged: Jay Parafina
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