Alan Poon
Alan Poon at Albany Subaru

Alan Poon | Page 9

Service Advisor

Albany Subaru

718 San Pablo Ave
Albany, CA 94706

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4.9
205 Reviews
4.9

205 Reviews

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205 Reviews of Alan Poon

September 01, 2024

Dealership Rating
Employee Rating

It took 1 hour and 40 minutes for regular service. It's normal? Please advise. More

by sana.wen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 19, 2024

Dealership Rating
Employee Rating

The service team fixed the problem quickly and identified some other ones during the maintenance. More

by haoxin
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

August 18, 2024

Dealership Rating
Employee Rating

Albany Subaru is a very "customer friendly" oriented place and provide a very professional environment for the service to thecustomers. Waiting room and bathroom are super clean. I have been there a few More

by johnnlee2001
Service Price Transparency
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Recommend Dealer
Yes

August 16, 2024

Dealership Rating
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I have had several occasions where I was forced to utilize your services and each time I was treated with the utmost courtesy. On the last visit, I was provided a loaner car which helped me tremendou More

by MGIWAMOTO
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

August 15, 2024

Dealership Rating
Employee Rating

Service was great. People were nice and friendly. They didn’t take long to service my car, so I was out as soon as possible. More

by robertosoriano
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Recommend Dealer
Yes

August 09, 2024

Dealership Rating
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Easy to deal with. Service appointment was easy to schedule and work was completed earlier than expected. More

by chicagopicker
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victoria Cisneros

August 08, 2024

Dealership Rating
Employee Rating

Each time I come to this location I feel welcomed, and my concerns are addressed in a timely manner. More

by Max
Service Price Transparency
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Recommend Dealer
Yes

August 08, 2024

Dealership Rating
Employee Rating

Jay at Albany Subaru was great. They kept me informed. Technician did a great job. More

by MEJIAS.ROCK
Service Price Transparency
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Recommend Dealer
Yes

August 05, 2024

Dealership Rating
Employee Rating

Customer service excellent - prompt friendly greeting, clearly explained in detail the service being received, vehicle completed within the “promised” completion time. Most of all responded to all my que More

by bishikata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 03, 2024

Dealership Rating
Employee Rating

They have always been fair. Work is as promised. Aaron P. , Alan P. especially capable and reliable. More

by MS
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Pearson, Peggy Martinez

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