Alan Poon | Page 8

I was reluctant to bring my 2021 Subaru Forester into Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnos Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnose my car’s issue plus a quote of $1400 to fix the actually issue which was a defective coolant bypass valve. Finally, I called Albany Subaru and they were able to fix AND diagnose my car for free because the part was covered under the extended warranty. Additionally, as a courtesy they inspected my car and noticed an oil leak caused by the idiots at Berkeley Jiffy Lube using an after market drain plug that didn’t fit. Anyway, I called Jiffy Lube as recommended by Subaru and that was also repaired for free! Special shout out to Alan Poon for taking care of my issue and communicating so friendly and transparent. More

by jaredromero97 Verified Customer Verified Customer

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I have full confidence in their ability to take care of my new car. The staff are also very pleasant. I also find their waiting room very accommodating. my new car. The staff are also very pleasant. I also find their waiting room very accommodating. More

by irishudis Verified Customer Verified Customer

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Alan Poon was excellent. He kept me promptly informed about the progress of my repair. He kept me promptly informed about the progress of my repair. More

by VINFRIDS Verified Customer Verified Customer

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Great customer service, quick and easy to setup appointments. Fast turnaround when I got a trailer hitch installed. appointments. Fast turnaround when I got a trailer hitch installed. More

by tyleraddison Verified Customer Verified Customer

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Excellent maintenance service, Alan Poon efficient, professional, kind, comfortable waiting room with snacks, good shuttle service divers. professional, kind, comfortable waiting room with snacks, good shuttle service divers. More

by phylliszagone Verified Customer Verified Customer

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The service is awesome. Everyone is at their station ready to assist you with a warm smile. A comfortable waiting room with refreshments is provided for you as you relax or Everyone is at their station ready to assist you with a warm smile. A comfortable waiting room with refreshments is provided for you as you relax or complete office work on your computer. It is always a pleasant trip to Albany Subaru for auto service. It’s nice to know Albany Subaru holds their customers in high esteem. More

by lynchlottie Verified Customer Verified Customer

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Excellent customer services, friendly staff, completed all tasks in timely manner, satisfied at all and will be back again, thanks all tasks in timely manner, satisfied at all and will be back again, thanks More

by ws71896 Verified Customer Verified Customer

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This dealership is always ready to help if I have a problem and need some help. I have even been able to drive in without an appointment for small problems and get some help to resolve my issue. I lo problem and need some help. I have even been able to drive in without an appointment for small problems and get some help to resolve my issue. I love my car but the electrical components often are challenging to me. More

by dsb0 Verified Customer Verified Customer

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Every aspect of this service was efficient and pleasant. Alan explained well my choices of service. Alan explained well my choices of service. More

by kserrurier Verified Customer Verified Customer

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These people are great. They did what was necessary and more i hadn’t thought of but not in the “you need all these very expensive extras” way. Mostly didn’t add anything They did what was necessary and more i hadn’t thought of but not in the “you need all these very expensive extras” way. Mostly didn’t add anything to the price. They’re efficient and generous and a pleasure to work with. More

by EBSOWLE Verified Customer Verified Customer

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