Alan Richardson | Page 16
Sr. Sales Professional
Toyota of Cool Springs
1875 W McEwen Dr
Franklin, TN 37067
Hello, My name is Alan (Superman) Richardson. My background includes 20+ years of Executive Management, and Customer Service is my Passion. I have always been successful by living by this one rule “Take care of the customer” I got into the car business in November 2015 and I closed 2016 as one of the top performers here with Toyota of Cool Springs. My goal is to provide you with 100% Customer satisfaction while building a loyal client base for myself. Please reach out to me directly for all your needs, whether it's purchasing a new or used vehicle, trading in your current vehicle, getting an appraisal, vehicle maintenance, vehicle details, rentals and collision work. I don’t just sell cars, I provide a service for my clients. I would love take you on as one of my clients & be your one-stop-shop for all your vehicle needs! My end goal is to be your Superman of the car biz!
Read moreDealership Experience
8 yrs, 9 mos
Industry Experience
8 yrs, 10 mos
Specialties & Trainings
Challenge Credit Specialist
Used Vehicle Specialist
Leasing specialist
New Car specialist
Customer Service Specialist
View more specialties & trainingsEmployee Video
174 Reviews
Write a Review174 Reviews of Alan Richardson
August 28, 2018
Great environment Clean, comfy, kid friendly place to have to hang out at. I was thoroughly impressed by my entire experience from beginning to end. Al is great and ver Clean, comfy, kid friendly place to have to hang out at. I was thoroughly impressed by my entire experience from beginning to end. Al is great and very knowledgeable at what he does. He has gained a forever customer with me! More
July 10, 2018
Amazing dealership. This was the perfect dealership! The salesman, Alan, made sure I got everything I needed within my budget. I never thought I would walk away with a br This was the perfect dealership! The salesman, Alan, made sure I got everything I needed within my budget. I never thought I would walk away with a brand new car, but he made it happen! More
Other Employees Tagged: Trey Wade, Dena Henson
July 09, 2018
EXCELLENT EXPERIENCE I was looking for a used vehicle one to two years old coming off a lease utilizing the Costco Auto Program. Costco put in touch with Toyota of Cool Sp I was looking for a used vehicle one to two years old coming off a lease utilizing the Costco Auto Program. Costco put in touch with Toyota of Cool Springs and Alan Richardson called me to discuss my wishes. Alan went to work and found a vehicle exactly what I wanted. Alan really got the job done in a very professional manner!! The very best experience that I have ever had purchasing a vehicle. THANK YOU !! Alan for all you did for me. Sincerely, Rick Stauffer More
Other Employees Tagged: Trey Wade
May 07, 2018
The Best Experience Ever I always pay attention to how a salesperson approaches me. I was looking at cars on the showroom floor and I couldn’t help but notice that Alan had a I always pay attention to how a salesperson approaches me. I was looking at cars on the showroom floor and I couldn’t help but notice that Alan had a very positive style of communication. I purposely asked him to help me and explained my very specific situatiion regarding a potential purchase that would involve trading a 2017 car from anther dealership. He was extraordinarily helpful and I left the dealership that day feeling a sense of trust toward Alan. I researched everything that night and the next day I returned and asked to see Alan again. Alan worked to help me get a deal that left me feeling valued and respected as a Cool Springs Toyota customer. I bought a 2018 Toyota Camry Hybrid XLE and the service I received from everyone was flawless. Sona, the finance manager, was knowledgeable and also made me feel valued as a customer. I was so happy with my experience that I asked to meet with the owner of the dealership. After meeting the owner, it was obvious to me that the positive attitudes I experienced clearly started at the top of the organization. And a special thank you to Dena in management. Alan, Cool Springs Toyota is lucky to have you as part of the team. Thank you again! More
Other Employees Tagged: Dena Henson
April 24, 2018
Great car, great price And great experience! I LOVE my new Toyota Corrola!! Alan was so helpful and really went above and beyond with little details to make sure my car was perfect. Alan was very I LOVE my new Toyota Corrola!! Alan was so helpful and really went above and beyond with little details to make sure my car was perfect. Alan was very patient with all my many questions and concerns, lol! Overall my experience at Cool Springs Toyota was enjoyable and easy. They made it easy to trade in my old car and The price they gave me for my new car beat out all the prices I found everywhere else I looked! Go see Alan for your next car purchase! More
April 01, 2018
Friendly staff, but pretty unorganized The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replaceme The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replacement had already been ordered and was being shipped in as they were currently out of stock. It didn’t bother me until 3 weeks later when I came back to get my plate and registration, I stopped by the service counter to ask about the hubcap and explain the situarion. They told me that was the first they were hearing about the hubcap, and that they weren’t sure why I was told one was on the way because they always have them in stock, and in fact had them in stock while I was there, but wouldn’t give me one without paying for it. So the parts counter essentially told me my salesman lied to me, then wouldn’t take any action to remedy the situation except for me purchasing it myself. Unprofessional in my opinion. More
Other Employees Tagged: Chris Mitchell
March 30, 2018
Went the extra mile Alan was great. He really went the extra mile for me. I bought a used car but he treated me like I was buying the most expensive car on the lot. T Alan was great. He really went the extra mile for me. I bought a used car but he treated me like I was buying the most expensive car on the lot. Thanks again Alan! More
March 30, 2018
Ease of Process Everything was rolling the minute I came in to close. Alan was enjoyable to work with and made the process fun! The Lifetime Warranty the dealership o Everything was rolling the minute I came in to close. Alan was enjoyable to work with and made the process fun! The Lifetime Warranty the dealership offered was a huge selling point for me. Thanks Alan :) More
March 20, 2018
Sales experience was excellent Alan did an excellent job throughout the process, beginning with prompt contact when I first showed interest through the website. The internet staff w Alan did an excellent job throughout the process, beginning with prompt contact when I first showed interest through the website. The internet staff was very helpful and knowledgeable as well. Speaking with the finance manager, I believe his name was Chris, I felt well informed and reassured of my warrantee plan and coverage. The reason I deducted 1 star was due to the state of the vehicle when turned over to me. I understand I purchased a used vehicle, but my expectation was to still drive off the lot in a clean vehicle. All of the door jams had caked on dirt and grime, the center console had some type of liquid spilled down it, and there was a crumpled up paper floor mat under the driver seat (due to there being no floor mats in the vehicle). Basically you could just tell it hadn’t been detailed since it had been traded in, it wasn’t extremely dirty, but the crumpled floor mat under the seat was salt in the wound since the vehicle didn’t include floor mats, or a full set of rim covers (Alan told me a replacement had been ordered, so hopefully I will have a full set when I pick up the tag, though when I looked at them one is heavily damaged and I’ll probably want to replace it as well). Pretty careless with a few details, but overall a great experience worth sharing. More
Other Employees Tagged: Chris Mitchell
February 22, 2018
Buying my leases car Alan was very friendly and helpful. He made me feel confident in my decisions. He was very knowledgeable about my options and was never pushy. Alan was very friendly and helpful. He made me feel confident in my decisions. He was very knowledgeable about my options and was never pushy. More