Alana Alvarez
Alana Alvarez at Liberty Mazda

Alana Alvarez

Service Coordinator

Liberty Mazda

91 W Service Rd
Hartford, CT 06120

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4.9
66 Reviews
4.9

66 Reviews

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66 Reviews of Alana Alvarez

October 15, 2025

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Employee Rating

Carrie Hoffman was great did not have an appointment she took me right in and gave a estimated time of service, I was very pleased with the outcome and every thing was explained to me. More

by CEALRITT.MORTON
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Oct 15, 2025

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 09, 2025

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They tried to help me as much as they could. Unfortunately I had no choice but to drive back to the original dealer of the car. Service was still top notch. Very friendly and helpful staff. More

by amianangp
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Craig Fournier

Sep 09, 2025

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 24, 2025

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Best service department I have been to in about most of all the types of cars I have owned More

by BRC042
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 24, 2025

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 18, 2025

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Trust there recommendations and more importantly not making unnecessary recommendations. Love the videos created showing my vehicle and areas of concern or not. More

by msp75
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Craig Fournier , Georgios Zervantaridis

Aug 18, 2025

Liberty Mazda responded

Thank you for choosing Liberty Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 16, 2025

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Craig, Jason and the guys over there are always so great. Easy to work with and always accommodating. More

by WKABLIK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Behan, Jason Secor, Carrie Hoffman, Craig Fournier , Georgios Zervantaridis

Aug 16, 2025

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

August 11, 2025

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Excellent the always helpful efficient and cheerful. Never any problems but always ready to help and obligr More

by PAUL_LUNIW
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Craig Fournier , Georgios Zervantaridis

Aug 11, 2025

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

August 01, 2025

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Employee Rating

It’s been nearly 2 & 1/2 years since i purchased my cx-30 from Liberty Mazda, and still, i couldn’t be happier, with the car itself, and their service. Craig, Carrie, and all the staff have been wonderful. i More

by north13579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Malik Beckford, Carrie Hoffman, Craig Fournier , Georgios Zervantaridis

Aug 01, 2025

Liberty Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda. We look forward to having you as one of our valued customers for many more years to come!

July 04, 2025

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The dealership is beautiful and the service department is terrific. If you can make an appointment online without having to call I suggest you do so. The woman who answers the phones and makes the appointmen More

by Soccerfan227
Service Price Transparency
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Recommend Dealer
No
Jul 05, 2025

Liberty Mazda responded

Thank you for your business. We are sorry to hear that your initial contact with our dealership did not meet our normal high standard of customer service. Your comments aren't the type of feedback we are used to hearing. That said we take the customer experience very seriously and we cannot get better without honest feedback like yours. If you are comfortable sharing more details please reach out to one of the managers listed below. Again, we thank you for your business and look forward to helping you again in the future. Jason Secor Service Manager secorj@exeutiveag.com Jason Behan General Manager Behanj@executiveag.com

July 03, 2025

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Friendly, Honest and Respectful I never expected this to be so easy and trouble free. My wife and I are extremely impressed with your customer service. I have done business with Columbia Ford and Gat More

by CARLM.NEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 28, 2025

Dealership Rating
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They do things well and in an orderly manner and they are very hard work More

by AFRAZI.FARSHID
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Petrella, Bill Nolette

Jun 28, 2025

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

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