Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Albert Ramirez
Albert Ramirez
Service Consultant
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
97 Reviews
97 Reviews
Write a Review97 Reviews of Albert Ramirez
June 30, 2025
I have tried to get my car fixed on multiple occasions, and it was returned to me in poor condition with the same problems present. I can understand the first and second maybe a third time for a difficult and it was returned to me in poor condition with the same problems present. I can understand the first and second maybe a third time for a difficult problem, but my experience was less than satisfactory. Communication regarding the status of my car Would be more than a week between updates and this is hard to understand. When I receive my car, it appeared to still be dismantled. The windshield had oil where the mechanic worked in its vicinity and trash was left in the backseat. Multiple screws were left missing in the engine compartment, hood latch not properly secured and this was not addressed after Making it apparent. There is much to improve on at Big Star. More
by DKBOYER2000
Verified CustomerOther Employees Tagged: Bobby Miller, Vennie Trevino
June 26, 2025
High level of customer service. Everyone is friendly and helpful at all level, including management. Everyone is friendly and helpful at all level, including management. More
by DUY
Other Employees Tagged: Casandra Gonzalez, Lee Velazquez
June 16, 2025
Big Star Cadillac is always on point and gets the job done. Isiah, especially makes it easy. done. Isiah, especially makes it easy. More
by tony426tamez
Other Employees Tagged: Isaiah Rodarte
May 22, 2025
The arrival and the attention to details was great customer service. I purchased my 2024 GMC Denali from Big Star GMC in Baytown and they could learn something from your their customer service. The customer service. I purchased my 2024 GMC Denali from Big Star GMC in Baytown and they could learn something from your their customer service. The customer service at Big Star GMC is the worst I've ever seen and I would never recommend anyone to that dealership. If you sold trucks I would buy one from you all. I'll be coming back to your location to service my 2024 GMC Denali. More
by Fhinojosa
May 16, 2025
I had a really bad experience with big star. I'm very disappointed the way they handle my car services. They kept my vehicle for so long and the issues were never resolved. I've contacted anothe I'm very disappointed the way they handle my car services. They kept my vehicle for so long and the issues were never resolved. I've contacted another dealership to see what they can do to help me out and fix my car. More
by KHEERANI786
May 08, 2025
I moved here from Chicago and Big Star was the first place I took my car for service. They were professional and friendly and I quickly became loyal to them. I had transmission problems and I took it place I took my car for service. They were professional and friendly and I quickly became loyal to them. I had transmission problems and I took it in. Albert Ramirez took time to make sure that my warranty covered the repair and ensured that I had a ride back to work. He called me that day to inform me that the parts were backordered and that he had a loaner for me. I won't take my car to no one else. More
by lavaughn.cain
April 28, 2025
Excellent customer service ! Everyone was super! Bobby is number 1! He is very efficient! Johnny on the spot! We love doing business with you! Everyone was super! Bobby is number 1! He is very efficient! Johnny on the spot! We love doing business with you! More
by Srobertson2126
Other Employees Tagged: Bobby Miller, LeAnna Kerr
Dealership Inventory (561 Vehicles)
