Albert Ramirez | Page 2

Great service! Albert was professional and kept me informed about the service as well as the car was was and cleaned. I was greeted at service drive! Albert was professional and kept me informed about the service as well as the car was was and cleaned. I was greeted at service drive! More

by secondchancewc Verified Customer Verified Customer

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Easy to book online. Fast service. Staff was helpful. The young man who took my car and brought my car around was a very nice young man. Very polite and respectful, I rea Fast service. Staff was helpful. The young man who took my car and brought my car around was a very nice young man. Very polite and respectful, I really want to give him a special compliment. He looked about college age. It’s not often you find young men like that and he was great. More

by mistygustin Verified Customer Verified Customer

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My car was repaired in less than 24 hours. I was happy and surprised by that because I didn't like driving the electric loaner car I was given. I was happy and surprised by that because I didn't like driving the electric loaner car I was given. More

by Shan Verified Customer Verified Customer

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I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

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Poor communication No call text various times no response on status of our vehicle Not a great experience on status of our vehicle Not a great experience More

by nancy.2 Verified Customer Verified Customer

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Excellent and fast service and everyone are very was very friendly thank good service and friendly thank good service and More

by mariamcevilly Verified Customer Verified Customer

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5 Star Service as always I can always depend on Big Star to deliver 5 Star Service to deliver 5 Star Service More

by Jayneedison Verified Customer Verified Customer

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I received excellent service. All of my questions were answered and I was left satisfied All of my questions were answered and I was left satisfied More

by brendarandall835 Verified Customer Verified Customer

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They attempted to replace my seat cover and scratched my glove compartment. While finding out it was the wrong color. I wasn't made aware that it was damaged. No bothered to let me know when I came to pick glove compartment. While finding out it was the wrong color. I wasn't made aware that it was damaged. No bothered to let me know when I came to pick up my vehicle. More

by breyblay Verified Customer Verified Customer

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They always take excellent care of their clientele. We have been a buyer from Big Star for many years. We have been a buyer from Big Star for many years. More

by mhugs55 Verified Customer Verified Customer

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