Albert Ramirez

Easy to schedule, great customer service and communication. Service is quick, convenient and professional. Albert is always professional and strives to provide quality service. The waiting area communication. Service is quick, convenient and professional. Albert is always professional and strives to provide quality service. The waiting area is comfortable and offers coffee, water and snacks while you wait. I'm very impressed and pleased with Big Star Cadillac . More

by bettybuckaroo Verified Customer Verified Customer

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Albert is always very helpful and knowledgeable. Thanks for all you do. Big Star Cadillac Thanks for all you do. Big Star Cadillac More

by yskipper Verified Customer Verified Customer

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Excellent Albert provided great customer during my windshield replacement. He provided regular status updates on the arrival of my new the windshield. And it only took a day for the install windshield replacement. He provided regular status updates on the arrival of my new the windshield. And it only took a day for the install More

by BROWN7557 Verified Customer Verified Customer

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The service was excellent and efficient. No long wait times and immediate help when you enter the service department. No long wait times and immediate help when you enter the service department. More

by BROWN7557 Verified Customer Verified Customer

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I appreciate that Albert is attentive and helps me out every time I have a concern about my car. every time I have a concern about my car. More

by Eme2 Verified Customer Verified Customer

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Albert knew exactly who he's doing and he's considered my book The Best of the best book The Best of the best More

by Lorcajames Verified Customer Verified Customer

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The best of the best I said the best of the best very well organized. What else would you like me to say? well organized. What else would you like me to say? More

by Lorcajames Verified Customer Verified Customer

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I have dealt with several different service departments in my life and this by far has been the 'BEST EXPERIENCE' I have ever had. I will continue to use your services forever. Il planning to buy the servi in my life and this by far has been the 'BEST EXPERIENCE' I have ever had. I will continue to use your services forever. Il planning to buy the service plan offered for oil changes too. Thank you for keeping such an amazing staff in which Albert stands out as one of the best in all dealerships in Houston. More

by bpsambilay Verified Customer Verified Customer

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Friendly, listening to my needs, caring great place to come Wonderful A plus in service come Wonderful A plus in service More

by Trina_lomax13 Verified Customer Verified Customer

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Great service! Albert was professional and kept me informed about the service as well as the car was was and cleaned. I was greeted at service drive! Albert was professional and kept me informed about the service as well as the car was was and cleaned. I was greeted at service drive! More

by secondchancewc Verified Customer Verified Customer

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