Albert Ramirez | Page 14

I have always received courteous service from this dealership. Albert was prompt, friendly, interested and efficient. Every personal interaction was positive. Customer service was stellar and much app dealership. Albert was prompt, friendly, interested and efficient. Every personal interaction was positive. Customer service was stellar and much appreciated. More

by anastasiaeb Verified Customer Verified Customer

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My appointment was at 9:45 am. Upon arrival, and approaching the desk, the service associate looked up and ask to give him a minute to get organized. He proceeded to get his pa Upon arrival, and approaching the desk, the service associate looked up and ask to give him a minute to get organized. He proceeded to get his paperwork in order while we waited. No big deal. When I checked in, the associate asked, if wanted to renew the oil change agreement and I said yes. He also let me know it would be a wait and there were 7 cars ahead to me. An hour and 45 minutes later, I went to check the status. I didn’t see the associate that originally helped me, so I approached the desk of a lady that was sitting in the service area. She informed me that she was off, but the person on the end could help me. So, I went to Albert and asked him the status. After being ignored for several minutes, I let him know I wanted to check the status of my vehicle. He asked my name and proceeded to review a few of the service documents on the desk and told me “I would have to wait for my service person to return to the desk for an update.” After waiting, a bit longer, Albert asked me my name again, and proceeded to look the information up on the computer and told me the car wash in the wash. I continued to wait an additional 10-15 minutes, went back to the service area, and spoke with the original service person. I gave him the information Albert provided and asked him to skip the wash and get my car. He did. I informed him that I no longer wanted the service agreement. He informed me that he had already made the contract. I informed him that I had not paid. He was annoyed, but proceeded to cancel the agreement. I told him 2 hours is too long to wait for an oil change, he responded it’s Saturday- the best day to come is during the week. I proceeded to pay the $112 for the service. Since I have owned this vehicle and my previous Cadillac, I have always returned to have the dealership service my vehicle(s). Unfortunately, the service seems to get progressively worse. In the same manner the customer is requested to schedule service, it seems the dealership would also schedule personnel to meet the needs of the customer. In addition, I like many customers work during the week, and the weekends are our only opportunity to get service work completed. So to say “it’s Saturday”, is not an excuse for lengthy service delays. The delays and the feeling I’m annoying the employees for asking questions is enough to keep me away. Based on a lack of customer service and the length of time it takes to get an oil change, I have decided to take my vehicle elsewhere for service. More

by ANGITMORRIS Verified Customer Verified Customer

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Efficient and very helpful! Didn’t realize I needed new windshield washer blades! Thanks for the blades and putting them on!! Didn’t realize I needed new windshield washer blades! Thanks for the blades and putting them on!! More

by sherrypoole010 Verified Customer Verified Customer

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Service was great but I was not happy that I needed a part replaced after just 1 year of service on a new vehicle. part replaced after just 1 year of service on a new vehicle. More

by CATHYMONTERROSA Verified Customer Verified Customer

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I had a service coupon that had expired on 8/18/2024. I was unable to use it within the prescribed date due to caring for my aging Mother. I drove in for a service item and Albert made the coupon "valid" I was unable to use it within the prescribed date due to caring for my aging Mother. I drove in for a service item and Albert made the coupon "valid" by consulting with the Service Director which made the coupon "Valid/good". Albert kept me informed of the service progress. Excellent Service Tech. More

by LARRY H AGUIRRE Verified Customer Verified Customer

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I couldn’t be more pleased with my new car and all of the people I met at the dealership! They were very friendly and patient with this 80 year old lady! people I met at the dealership! They were very friendly and patient with this 80 year old lady! More

by mspege Verified Customer Verified Customer

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I've been coming to BSC to get my vehicle serviced since I purchased it 3 yrs ago. Albert provided great customer service. I purchased it 3 yrs ago. Albert provided great customer service. More

by quezada_stephaniet Verified Customer Verified Customer

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My experians at the dealership was a great for my oil change for my car change for my car More

by barcoberenice Verified Customer Verified Customer

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Customer Friendly. Professional and prompt customer service. It was a pleasure working with the staff. Professional and prompt customer service. It was a pleasure working with the staff. More

by GEORGE-KNIGHT Verified Customer Verified Customer

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Great service Communication and response was bar none! ! Jose is awesome and went above and beyond during the entire process ! Jose is awesome and went above and beyond during the entire process More

by ALEXCRNA Verified Customer Verified Customer

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