Alberto Meraz

Great customer service. From sales to finance everything was great! I am definitely coming back. From sales to finance everything was great! I am definitely coming back. More

by laurenk1 Verified Customer Verified Customer

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I put down a deposit on a new truck and was contacted when it came in. I went down to purchase it and they added over $1200.00 of dealer pack on items like vin# eching and worthless interior and ex when it came in. I went down to purchase it and they added over $1200.00 of dealer pack on items like vin# eching and worthless interior and exterior care care along with a few other items that I did not want to be added to the truck and price. When I stated that i do not want or need the those products they said I had to buy them or no deal . I wanted to buy the truck but not the products that are no use to me. I repeated that I did not want them would not agree to the price goughing add ons. I asked if that was being forced on me i would not agree to the purchase. Beware of the price goughing tactics at this dealer ship. More

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Great Service from beginning to end, From taking your vehicle, to the person diving into the shop and the cashier, very professional and attentive. Thank you from beginning to end, From taking your vehicle, to the person diving into the shop and the cashier, very professional and attentive. Thank you More

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It was great! Had no plans to purchase the truck that day, We went to Friendly Ford after making an inquiry on the Internet for a new truck. They called me right back and said they had a truck which was pret We went to Friendly Ford after making an inquiry on the Internet for a new truck. They called me right back and said they had a truck which was pretty close to what I wanted. My wife and I drove there and the truck was parked ready for us to look at. We drove it around the block and decided we would take it It was not what I specified on the Internet, but was actually better and saved me some money; The salesperson, Alberto Meraz what extremely helpful and polite. He took care of everything. He made purchasing the truck a delightful experience. John Sergent in Finance had all the paperwork in order, made several positive suggestions which we took advantage of, he had us done in a very short amount of time. When we got done with the paperwork, Beto had the truck outside washed and cleaned up, full of gas ready for us to take it home. We felt it was important to do business with a local dealership and this one is only a few miles from home and we know of Friendly Ford's reputation. It was place we thought of when we decided to buy a Ford truck. We honestly had NO plans to purchase a truck, we were just looking, but they made the experience and offer so good, we brought it home. We are extremely pleased with it. More

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Great to work with Alberto was great to work with from the beginning. He listened to what I needed and in the time that I needed it. Was very helpful on getting the CD Alberto was great to work with from the beginning. He listened to what I needed and in the time that I needed it. Was very helpful on getting the CD's out of the player after the purchase and mailed them to us. The only concern I have is the aggressiveness with Kim Lara on the extended coverage option. I had to say no more that 10 times. More

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Excellent customer service. Alberto and Steve were great. A little miscommunication regarding correct truck on the deal, but alll worked out at the end. Advise customer service. Alberto and Steve were great. A little miscommunication regarding correct truck on the deal, but alll worked out at the end. Advise not to try and change the deal using veteran discount as leverage in a manner that does not benefit the veteran. More

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A different kind of experience Why I gave this dealer ship this rating was the professionalism and courtesy of their employees I had the pleasure of working with Alberto who was not Why I gave this dealer ship this rating was the professionalism and courtesy of their employees I had the pleasure of working with Alberto who was not pushy or tried to force me into a sale in fact he was very understanding and compassionate when we were in the middle of the deal when we suddenly got called back to the east coast for a death in the family and arranged to hold off the deal for about 10 days you don't see that to often in any dealer plus his knowledge and explanation of the workings of the car was impressive Friendly Ford now has a customer for life More

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Taurus sent out of State Im from California and I have been thinking about getting a car from Carvana or Vroom. I was looking for a specific car with specific options for a go Im from California and I have been thinking about getting a car from Carvana or Vroom. I was looking for a specific car with specific options for a good price. Lol I was looking for a couple of months and there were none of these cars in my area, in fact the whole state. So once I found this special car it was at Friendly Ford In Las Vegas. I contacted them via email and expressed interest in purchasing and then having them ship it to California without test driving it or seeing it in person, I work six days a week and cannot get away from work right now. I got an immediate response from Shannon and she was very helpful on the whole process and then she had Alberto call me and we did a face time meeting with the car to my satisfaction. I trusted that the car was what was said and described to me and we were able to come to a price. The CPO car was sent to me within 7 days and upon receiving the car I was very Impressed! This is my latest dream car and it is perfect. I will even buy my next car from Alberto and Friendly Ford, It truly was the best and smoothest car purchase I ever made, and Ill tell you I ve purchased many cars in my old age and from many dealers. Thank you all involved- Shannon, Jake, Alberto, and Bill Bosnos More

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2018 Ford Transit - Purchased via Internet We recently purchased a 2018 Ford Transit from Friendly Ford. We found this van via the internet. We did all communication via email and phone calls We recently purchased a 2018 Ford Transit from Friendly Ford. We found this van via the internet. We did all communication via email and phone calls. Paperwork was sent to us, we signed and wired the money for the van. They installed a partition and a new floor and called us when it was ready. I flew in to Las Vegas, walked into the dealership and they handed me my keys and copies of the paperwork and I was headed back home. The whole process was simple and efficient. More

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What a pleasant surprise Great overall experience, from the welcome reception at the start, to the close at the end. Erica, Alberto, and Kip each did their jobs with the utmos Great overall experience, from the welcome reception at the start, to the close at the end. Erica, Alberto, and Kip each did their jobs with the utmost professionalism and courtesy. I had not been to dealership in ten years. I was pleasantly surprised. Keep on doing it. Thank You. David Branch. More

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