Alberto Meraz

Always friendly kind and professional. I was always updated on all changes during my wait and they delivered my truck to my house after all repairs were completed. Thanks. I was always updated on all changes during my wait and they delivered my truck to my house after all repairs were completed. Thanks. More

by SOTOPOP6636 Verified Customer Verified Customer

Print

Talaat was great. Amazing service and appreciate him for sticking to his word and scheduling the appointment after the purchase of the car. Albert, let me tell you Amazing service and appreciate him for sticking to his word and scheduling the appointment after the purchase of the car. Albert, let me tell you about Albert. Amazing service. He’s a good talker easy to get along with down to earth. Very understanding. And funny. Made the closing enjoyable. More

by Luvia Verified Customer Verified Customer

Print

Always ready to help, Gave me a great deal on 3 cars. The best dealership The best dealership More

by leonamae3 Verified Customer Verified Customer

Print

Great customer service. From sales to finance everything was great! I am definitely coming back. From sales to finance everything was great! I am definitely coming back. More

by laurenk1 Verified Customer Verified Customer

Print

I put down a deposit on a new truck and was contacted when it came in. I went down to purchase it and they added over $1200.00 of dealer pack on items like vin# eching and worthless interior and ex when it came in. I went down to purchase it and they added over $1200.00 of dealer pack on items like vin# eching and worthless interior and exterior care care along with a few other items that I did not want to be added to the truck and price. When I stated that i do not want or need the those products they said I had to buy them or no deal . I wanted to buy the truck but not the products that are no use to me. I repeated that I did not want them would not agree to the price goughing add ons. I asked if that was being forced on me i would not agree to the purchase. Beware of the price goughing tactics at this dealer ship. More

Print

Great Service from beginning to end, From taking your vehicle, to the person diving into the shop and the cashier, very professional and attentive. Thank you from beginning to end, From taking your vehicle, to the person diving into the shop and the cashier, very professional and attentive. Thank you More

Print

It was great! Had no plans to purchase the truck that day, We went to Friendly Ford after making an inquiry on the Internet for a new truck. They called me right back and said they had a truck which was pret We went to Friendly Ford after making an inquiry on the Internet for a new truck. They called me right back and said they had a truck which was pretty close to what I wanted. My wife and I drove there and the truck was parked ready for us to look at. We drove it around the block and decided we would take it It was not what I specified on the Internet, but was actually better and saved me some money; The salesperson, Alberto Meraz what extremely helpful and polite. He took care of everything. He made purchasing the truck a delightful experience. John Sergent in Finance had all the paperwork in order, made several positive suggestions which we took advantage of, he had us done in a very short amount of time. When we got done with the paperwork, Beto had the truck outside washed and cleaned up, full of gas ready for us to take it home. We felt it was important to do business with a local dealership and this one is only a few miles from home and we know of Friendly Ford's reputation. It was place we thought of when we decided to buy a Ford truck. We honestly had NO plans to purchase a truck, we were just looking, but they made the experience and offer so good, we brought it home. We are extremely pleased with it. More

Print

Great to work with Alberto was great to work with from the beginning. He listened to what I needed and in the time that I needed it. Was very helpful on getting the CD Alberto was great to work with from the beginning. He listened to what I needed and in the time that I needed it. Was very helpful on getting the CD's out of the player after the purchase and mailed them to us. The only concern I have is the aggressiveness with Kim Lara on the extended coverage option. I had to say no more that 10 times. More

Print

Excellent customer service. Alberto and Steve were great. A little miscommunication regarding correct truck on the deal, but alll worked out at the end. Advise customer service. Alberto and Steve were great. A little miscommunication regarding correct truck on the deal, but alll worked out at the end. Advise not to try and change the deal using veteran discount as leverage in a manner that does not benefit the veteran. More

Print

A different kind of experience Why I gave this dealer ship this rating was the professionalism and courtesy of their employees I had the pleasure of working with Alberto who was not Why I gave this dealer ship this rating was the professionalism and courtesy of their employees I had the pleasure of working with Alberto who was not pushy or tried to force me into a sale in fact he was very understanding and compassionate when we were in the middle of the deal when we suddenly got called back to the east coast for a death in the family and arranged to hold off the deal for about 10 days you don't see that to often in any dealer plus his knowledge and explanation of the workings of the car was impressive Friendly Ford now has a customer for life More

Print