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Alberto Santacruz
Alberto Santacruz, Service Consultant, KARL Chevrolet
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Alberto Santacruz

Service Consultant

KARL Chevrolet

261 Elm St
New Canaan, CT 06840

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Dealership Experience

1 yr, 6 mos

Languages Spoken

English English

Spanish Spanish

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1 Review of Alberto Santacruz

November 09, 2018

Dealership Rating
Employee Rating
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"Excellence in professionalism defines Karl Chevrolet"

- Amerigo

As our family decided to look for a new car, we selected Karl Chevrolet based on its reputation of delivering great service to its customers. Karl Chevrolet exceeded our expectations. Three words might capture our experience: 1) Professionalism. True professionalism rests on the confidence of the service that's been offered. We were greeted with warmth by the owner, and we were given honest and knowledgeable advice as to what to keep in mind in purchasing the car of our choice, a Chevrolet Suburban. 2) Courtesy. During the entire process, our family did not detect any form of confusion or frustration with our many questions as we were coming closer to making our decision to purchase the vehicle. The owner himself led us with patience and impeccable cordiality through a process that could be long and complicated. This form of courtesy made us feel reassured that we were not taken advantage of, and that we were treated with respect. 3) Composure. It comes as a corollary of anything that has been said above, but it is an important distinctive feature. There was never a moment in which we were pressured to purchase our vehicle, and we felt we had the complete freedom to make up our minds while we were considering different options. This sense of composure and self-confidence confirmed to us that we had come to the perfect place.

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Yes

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