Very positive experience.
I had multiple issues going on and everything was completed in a timely and quality fashion.
I had multiple issues going on and everything was completed in a timely and quality fashion.
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by carlholzem
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2026 -
Russ Darrow Honda responded
We appreciate you letting us know about your recent Honda Pilot service experience. Aleiah and our team were pleased to resolve your multiple concerns promptly and with quality work. Thank you for the positive feedback and we look forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
I will forever come to Russ Darrow.
They make sure my car is working correctly
They make sure my car is working correctly
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by LYNETTESPOON
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Feb 18, 2026 -
Russ Darrow Honda responded
Lynette, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aleiah and our team met your expectations. Thank you for choosing Russ Darrow Honda.
We look forward to having you as a valued customer for many years to come!
George Matthews
george.matthews@russdarrow.com
The service at Russ Darrow Honda was great.
My service worker was very friendly and knowledgeable.
My service worker was very friendly and knowledgeable.
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by Ciera Benton
Verified Customer
Verified Customer
Service Price Transparency
Feb 15, 2026 -
Russ Darrow Honda responded
Hello, we appreciate your feedback about the friendly and knowledgeable service on your Honda Accord. Aleiah will be happy to hear your comments. Thank you for sharing your experience.
George Matthews
george.matthews@russdarrow.com
I truly enjoyed working with her… she’s good at what
she’s doing. She has a great personality she’s a keeper
she’s doing. She has a great personality she’s a keeper
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by Yolanda H
Verified Customer
Verified Customer
Feb 15, 2026 -
Russ Darrow Honda responded
We’re delighted you had such a positive experience with our service team member during your CR-V visit. Your five-star rating means a lot to us. We look forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
Appreciate you guys keep going your honesty, acceptance,
services and your support thank you. Thank you.
services and your support thank you. Thank you.
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by Tringo
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kailah
Feb 13, 2026 -
Russ Darrow Honda responded
Thank you for noting Aleiah’s honesty and support during your Honda service. We’re glad our team provided reliable care and a welcoming experience. We appreciate your trust and look forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
It was good, professional and courteous.
Sorry that is all I have to say Now
Sorry that is all I have to say Now
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by LETDELL
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Feb 05, 2026 -
Russ Darrow Honda responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
George Matthews
george.matthews@russdarrow.com
Alondra was amazing - attentive to my needs, flexible in
getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians
getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians always do a superb job on my 2016 Honda Pilot Elite. As always, George and his entire team continue to rise well above the rest - best in southeast Wisconsin. They are the reason I only purchase and service my automobiles from Russ Darrow. Kudos, Russ Darrow!
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by CARL.C.MEREDITH
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2026 -
Russ Darrow Honda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda!
George Matthews
george.matthews@russdarrow.com
This is the third time we've had to bring the car in for
the same issue, and we've now spent more than $3,000 trying to get it fixed. And after keeping the car for more than 24 hours, I would have thought r
the same issue, and we've now spent more than $3,000 trying to get it fixed. And after keeping the car for more than 24 hours, I would have thought running it through the carwash would have been a nice touch.
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by neal8387
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2026 -
Russ Darrow Honda responded
Neal, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
George Matthews
george.matthews@russdarrow.com
Very smooth oil change, comfortable waiting area I enjoy
that this service is offered on the weekend, it would be difficult to get it done at the dealer if not for this service
that this service is offered on the weekend, it would be difficult to get it done at the dealer if not for this service
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by Tsfrank0
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jan 05, 2026 -
Russ Darrow Honda responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
George Matthews
george.matthews@russdarrow.com
She did very good service she was very patient with me
that I left my wallet at home
that I left my wallet at home
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by bdelonge50
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jan 05, 2026 -
Russ Darrow Honda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda.
George Matthews
george.matthews@russdarrow.com
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