Alondra was amazing - attentive to my needs, flexible in
getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians
getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians always do a superb job on my 2016 Honda Pilot Elite. As always, George and his entire team continue to rise well above the rest - best in southeast Wisconsin. They are the reason I only purchase and service my automobiles from Russ Darrow. Kudos, Russ Darrow!
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by CARL.C.MEREDITH
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2026 -
Russ Darrow Honda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda!
George Matthews
george.matthews@russdarrow.com
This is the third time we've had to bring the car in for
the same issue, and we've now spent more than $3,000 trying to get it fixed. And after keeping the car for more than 24 hours, I would have thought r
the same issue, and we've now spent more than $3,000 trying to get it fixed. And after keeping the car for more than 24 hours, I would have thought running it through the carwash would have been a nice touch.
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by neal8387
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2026 -
Russ Darrow Honda responded
Neal, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
George Matthews
george.matthews@russdarrow.com
Very smooth oil change, comfortable waiting area I enjoy
that this service is offered on the weekend, it would be difficult to get it done at the dealer if not for this service
that this service is offered on the weekend, it would be difficult to get it done at the dealer if not for this service
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by Tsfrank0
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jan 05, 2026 -
Russ Darrow Honda responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
George Matthews
george.matthews@russdarrow.com
She did very good service she was very patient with me
that I left my wallet at home
that I left my wallet at home
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by bdelonge50
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jan 05, 2026 -
Russ Darrow Honda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda.
George Matthews
george.matthews@russdarrow.com
I’m always impressed with the quality of service I get
when I come to have my car serviced.
when I come to have my car serviced.
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by sounbelieveabl
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2026 -
Russ Darrow Honda responded
Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
George Matthews
george.matthews@russdarrow.com
Sam was so nice and extremely helpful.
She listened to everything I was saying! I had issues with previous visit and she went above and beyond to understand and get everything right. Jay t
She listened to everything I was saying! I had issues with previous visit and she went above and beyond to understand and get everything right. Jay the Service Manager collaborated with her and the technician and really worked on addressing all concerns. Top notch team and a huge thank you to Sam, Jay, and Carlos.
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by Amcbmove
Verified Customer
Verified Customer
Dec 19, 2025 -
Russ Darrow Honda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
George Matthews
george.matthews@russdarrow.com
They always get my car done within an hour quick and fast
let me know all details i need for up coming appointments for my car
let me know all details i need for up coming appointments for my car
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by owzawanna
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Russ Darrow Honda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda!
George Matthews
george.matthews@russdarrow.com
Service was relatively quick.
The price for the service i got was great. I really like the scheduling online.
The price for the service i got was great. I really like the scheduling online.
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by clloyd121
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Dec 04, 2025 -
Russ Darrow Honda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda!
George Matthews
george.matthews@russdarrow.com
They are there when I need my vehicle serviced.
The previous owner of the vehicle took good care of it.
The previous owner of the vehicle took good care of it.
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by Johnshane436
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Dec 02, 2025 -
Russ Darrow Honda responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda.
George Matthews
george.matthews@russdarrow.com
They do a good job and are very helpful.
Very responsive to requests and easy to deal with.
Very responsive to requests and easy to deal with.
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by Lgiza
Verified Customer
Verified Customer
Service Price Transparency
Nov 09, 2025 -
Russ Darrow Honda responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
George Matthews
george.matthews@russdarrow.com
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