Alejandro O' Reilly

Came in for a scheduled transmission oil change on my 2022 Santa Cruz. After registering and waiting for more than an hour, the service representative told me that there was no transmission oil in stock 2022 Santa Cruz. After registering and waiting for more than an hour, the service representative told me that there was no transmission oil in stock. My commute was one hour up and back. I wasted my time and would not recommend this dealership to anyone. More

by Jeab54 Verified Customer Verified Customer

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I came in for an oil change and was given a 2 hour turnaround time. My car was done in an hour, great job! turnaround time. My car was done in an hour, great job! More

by Hanu44 Verified Customer Verified Customer

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath Verified Customer Verified Customer

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They provided an Uber for be while I waited. Only thing is my app still says I need service? Only thing is my app still says I need service? More

by bjedens Verified Customer Verified Customer

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More

by CBARLEY81 Verified Customer Verified Customer

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The staff is kind and professional and the fact that the technical support send me videos on the part that needed to be changed technical support send me videos on the part that needed to be changed More

by ADURAN90 Verified Customer Verified Customer

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They were able to fix my car without hassle. Ari Flores made the process very easy to assist my needs. Ari Flores made the process very easy to assist my needs. More

by chynadebose Verified Customer Verified Customer

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Set up appointment for oil change with “first service” option selected as I was unsure which service to request. Was quoted “$75-78 with tax.” At the dealership in person. The quote online sent through ha option selected as I was unsure which service to request. Was quoted “$75-78 with tax.” At the dealership in person. The quote online sent through had parks plus works package added and said customer requested air filter which was never requested. Called to speak to technician and says he will send new invoice. New invoice is $135 which was again, not the quoted price. Call to speak to technician once again. Technician says it was a mistake in quoting and that synthetic oil costs that much. Technician Hangs up. Sends new invoice. we end up paying the quoted price. However, I will never return to this dealership. We are from Ocala and will only deal with Jenkins dealerships going forward as we have now purchased 2 brand new cars and one slightly used vehicle from Jenkins over the last 8 years. We have only gotten oil changes from the jenkins dealerships and have never dealt with this type of situation with them. Parks will not get my business again. More

by samantha.mackey Verified Customer Verified Customer

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The service center has improved greatly under the new management. Everyone was very helpful. The whole process went smoothly and in a reasonable amount of time. management. Everyone was very helpful. The whole process went smoothly and in a reasonable amount of time. More

by PRPONDER Verified Customer Verified Customer

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Much better service under the new management. Appreciate the ride service. No wait time to check in. Appreciate the ride service. No wait time to check in. More

by bakntep Verified Customer Verified Customer

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