Alejandro O' Reilly

Alejandro has/is great at his job. His courtesy and efficiency is five stars, from scheduling to out the door. AND a car wash to boot!! Service Center is definitely doing the right His courtesy and efficiency is five stars, from scheduling to out the door. AND a car wash to boot!! Service Center is definitely doing the right thing for customers.👍🏽. More

by kebrob50 Verified Customer Verified Customer

Report | Print

The service expected completion time was longer than I was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about a was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about an hour. I went to work and since I didn’t hear back by noon, I called and was told there were no updates as to when my car will be serviced and someone will call me. No call back so returned after work around 4pm and was told someone was just serving my car. Although I had an appointment, my car wasn’t serviced until I showed up that evening. That’s bad service. Someone should have called me with an update More

by kenneth.johnson00 Verified Customer Verified Customer

Report | Print

Great customer service. Blah blah ah ah ag ah ah ah blah blah blah blah blah Blah blah ah ah ag ah ah ah blah blah blah blah blah More

by armagostgp Verified Customer Verified Customer

Report | Print

Service was great and employees were very attentive and understanding. If in Gainesville I will definitely be doing my car service here again! understanding. If in Gainesville I will definitely be doing my car service here again! More

by carolinnevianapoffo Verified Customer Verified Customer

Report | Print

There is such a lack of communication. I dropped off my car for a service, and didn't get a call that it was ready until 610pm (which I didn't mind). However, when I tried to call back t I dropped off my car for a service, and didn't get a call that it was ready until 610pm (which I didn't mind). However, when I tried to call back to get an Uber, i kept getting the runaround saying that I can't pickup my car until the next day. More

by Maddie Verified Customer Verified Customer

Report | Print

Great service and communication from Alex in service. Would definitely recommend Parks Hyundai for any service needs. Note - my service needs were under warranty. Would definitely recommend Parks Hyundai for any service needs. Note - my service needs were under warranty. More

by oliviaking1211 Verified Customer Verified Customer

Report | Print

Great service from a team that has been well trained for very important part of the dealership experience very important part of the dealership experience More

by GWING0 Verified Customer Verified Customer

Report | Print

Everything went smoothly. Alex was knowledgeable, friendly, and quick to respond to any questions and concerns. The waiting area had comfortable seats, as well as snacks and Alex was knowledgeable, friendly, and quick to respond to any questions and concerns. The waiting area had comfortable seats, as well as snacks and water available. An excellent first service for my new Elantra. More

by lordelru Verified Customer Verified Customer

Report | Print

Service advisor was very nice and helpful. Long wait though. Dealership is clean and so was waiting room Long wait though. Dealership is clean and so was waiting room More

by charitobenton Verified Customer Verified Customer

Report | Print

While I’m sure that the staff does an amazing job the flow doesn’t help the customers. Dropped my car off on Friday, the person they assigned the car to left and didn’t come in Saturday or Monday (the da flow doesn’t help the customers. Dropped my car off on Friday, the person they assigned the car to left and didn’t come in Saturday or Monday (the day I’m supposed to pick up). They had no answers and i got hung up on 4 times throughout the day, waited on hold for 51 min and got hung up on (maybe the phone system is hard to use when pushing the button). The manager finally called after I sent an email to him finding him online. Monday, he assigned the car to another mechanic and they got the job done. Came in, they gave me a discount for the trouble and put a part under warranty (amazing - thank you for eating the cost) but when leaving, the car is doing exactly what i brought it in for. One problem was fixed but, the shaking of the steering wheel…. Still there. Sent me manager a video to explain, maybe we need to see to understand. He said oh no, bring it back in. They run ANOTHER diagnostic (not sure why it wasn’t found in the first one), and it’s a steering wheel coupler, that item is 0.95 online at Hyundai, they quoted me $1,100 for parts and labor. Picked my keys up and went to Jerry Auto & AC with the .95 part for them to put it in. More

by kyndraharmstrong Verified Customer Verified Customer

Report | Print