Alex Almeida | Page 3

Odyssey oil chnge Excellent service, knowledgeable advisors and staff always on point. Very good parts selection. The service was done on a timely manner and all future Excellent service, knowledgeable advisors and staff always on point. Very good parts selection. The service was done on a timely manner and all future needed service were explained. More

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Worse service department ever! They don’t have the talent to resolve a recall issue even after taking the car in over 10 times. They charge $30 for a car wash and run the car throug They don’t have the talent to resolve a recall issue even after taking the car in over 10 times. They charge $30 for a car wash and run the car through the machine and don’t even touch the interior and call it a premium wash. More

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Awesome Service! Took my 2016 Honda Accord in for a safety recall. The service advisor, Danny Guerrero, made sure that I had of their top techs (Xavier) work on my car Took my 2016 Honda Accord in for a safety recall. The service advisor, Danny Guerrero, made sure that I had of their top techs (Xavier) work on my car. Xavier performed the update on my car and also did a complementary safety inspection. Awesome Service! I will definitely take my car back to Rick Case Honda. More

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Beautiful Car! Awesome Dealership! My Honda Accord Sport lease is coming to an end but I will definitely return to Rick Case Honda for another vehicle. Painless process to lease a vehic My Honda Accord Sport lease is coming to an end but I will definitely return to Rick Case Honda for another vehicle. Painless process to lease a vehicle and fast friendly service in the maintenance department. More

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The BEST EXPERIENCE This is my second purchase from Rick Case AND with the SAME salesman Shaher! Just as the first time, the experience was awesome once again!! This is my second purchase from Rick Case AND with the SAME salesman Shaher! Just as the first time, the experience was awesome once again!! More

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5 Star Service and experience Easy to get an appt. took car in right away. Explained what was happening and communicated wait time. Exceeded all expectations. Friendly. Clean. Woul Easy to get an appt. took car in right away. Explained what was happening and communicated wait time. Exceeded all expectations. Friendly. Clean. Would highly recommend this to anyone and will always go back as needed More

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A wonderful experience . The collision work that was done on my truck was much better than I ever imagined. The truck was finished well ahead of the time I expected it to be . The collision work that was done on my truck was much better than I ever imagined. The truck was finished well ahead of the time I expected it to be. Everyone was very friendly. Great job! More

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Excellent Everyone was helpful. I felt comfortable with each and every sales person. If I had an inquires about my vehicle there was someone there to help. Everyone was helpful. I felt comfortable with each and every sales person. If I had an inquires about my vehicle there was someone there to help. More

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Attention! Honda service center will rob you blind! I know that in the end it is my own fault for not doing research, but I was at work while my car was in the Honda service center and had to make a qui I know that in the end it is my own fault for not doing research, but I was at work while my car was in the Honda service center and had to make a quick decision, so I gave them the go ahead. Ended up being one of the dumbest mistakes ever. They charged me $900 to put in a new alternator. Afterwards, my fiance made a few calls to other service centers (including dealerships, not just mom and pop shops) and found out that it should have cost 400-600 tops. They charged me almost $400 just for labor. I know it overpaying to have a car serviced in the norm these days, but good lord, I did NOT think I would have to worry about my own dealership doing me so dirty. NEVER AGAIN. I am so bitter that I don't think I will even OWN a Honda after this car. More

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Scan you to trade your car from service dept to sales Took my Honda in for several recalls, car was working fine. received call saying my transmission went while they had the car??? I took my Honda in for Took my Honda in for several recalls, car was working fine. received call saying my transmission went while they had the car??? I took my Honda in for several recalls, car was working fine. I received call saying my transmission went while they had the car??? 6,000 to fix or trade it in for a 1,000 credit and that Honda America would pay $1,600.00 toward $6,000.00. After about a couple of weeks, no one would return our calls. They held my car for 5 months and when we should up to dealer, girl who was tending to us was no longer working there. Spoke to General Manager and Service Manager and was told they knew nothing of this matter and they did not have my car. After me continuing telling them they have my car, they agreed to look for it. Then they lost my car on top of having it 5 months. Yes 5 months. Now I get a call they found it and they want to return the car to me broken or pay them now $2,900.00 to repair car. Said a new lower price for them having my car so long, but now American Honda's offer of $1,600.00 is off the table. It's a scam to make me trade in car. I only took my car in for recalls, car had no issue at all, it has been a total of 8 months to get recalls done and them try to return my car broken. They serviced my car and just want to force me to trade it in, after they give you a high repair bill, for a car with no issues. When I gave them my car there was nothing wrong with it. 2-8-16 continue from my original review. Amazing that the only thing that is true of Alex Almeida statement is they want me to trade in my car, the rest all LIES. He also fail to mention that he knew nothing of this matter till just recently, for him to give a story line after five month and telling me that he knows that my car was not there, cause he knows everything that go's on in his service dept. this has been an issue since Feb 2015 and continued to now. He just found out about it in Jan 2016. Also the original person no longer works there. He is just protecting there mistakes and the mis handling and scamming that went on between the service dept and sales dept. At the end, now they call us a liar and offer to fix car at cost, they went from $6,000 to $2,900, he claims is cost, but call around and you will find to fix a transmission in most places is under 1,500 dollars, there cost is double everyone else. Oh, by the way, now they state that it was requested to leave car there for 5 months, really! cause that is what I needed to do with my car. and now a car that was driven to them with no issues, they are asking for me to come have it towed out. Amazing. anyone reading this, just type in goggle, Rick Case Honda Complaints. See all the other complaints. We can't all be wrong and we are all not going away to you make things right.. Customers mean nothing to them, it's all about the dollar. One more thing, the plate was picked up end of November and reason was we needed another car, cause you had ours and we called and went by your location several times and where always told, we will get back to you, because the original person who was handling my car, was no longer employed there. More

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