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Alex Anaya

Overview Reviews (106)

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Alex Anaya

Alex Anaya | Page 6

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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3.7

106 Reviews

Overview Reviews (106)

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3.7

106 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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106 Reviews of Alex Anaya

April 23, 2023

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Employee Rating

Thaw dealership was very organized and so was Alex the service was great and informative service was great and informative More

by Ips338

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Henry Avalos, Sergio Ureno

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Apr 25, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 21, 2023

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I am thankful for the assistance and for going beyond the customer need. One highlight I would like to share is observing how you reached out to others for clarification when you were unsure of the answer t customer need. One highlight I would like to share is observing how you reached out to others for clarification when you were unsure of the answer to the customer question. I really appreciate it! This proved a sense of team work and also the fact that you didn’t push me away with uncertainty. You aided me in the correct direction. Thank you for the support and patience. More

by Lily

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Recommend Dealer

Yes

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Apr 25, 2023 -

Toyota of Downtown L.A. responded

Lily, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 17, 2023

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Alex was professional and transparent. He kept me consistently updated regarding the status of my vehicle. Highly recommended! He kept me consistently updated regarding the status of my vehicle. Highly recommended! More

by seanlim27

Recommend Dealer

Yes

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Apr 18, 2023 -

Toyota of Downtown L.A. responded

I cannot thank you enough for your wonderful review of Toyota of Downtown LA and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 14, 2023

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Always a pleasure to work with; very thorough and professional. Represents the company well. Very good. professional. Represents the company well. Very good. More

by GammaJohnson

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Recommend Dealer

Yes

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Apr 18, 2023 -

Toyota of Downtown L.A. responded

Gamma, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Toyota of Downtown LA Team

April 11, 2023

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It's always a pleasure to deal Alex. He always treats me fair. The service he provides is always on point. He always treats me fair. The service he provides is always on point. More

by delriofloorcovering

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Recommend Dealer

Yes

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Apr 13, 2023 -

Toyota of Downtown L.A. responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 09, 2023

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The dealership was the very first one I gotten my first car out and it has never disappointed me car out and it has never disappointed me More

by Yeka9168

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Recommend Dealer

Yes

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Apr 11, 2023 -

Toyota of Downtown L.A. responded

Yeka, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Toyota of Downtown LA Team

April 05, 2023

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I always love bringing my car for service at the Downtown LA location but Alex was super nice and efficient! I needed a few more things done other than my regular maintenance as I was at my 5 year mark with LA location but Alex was super nice and efficient! I needed a few more things done other than my regular maintenance as I was at my 5 year mark with my car. With all the craziness tha me goes on with the morning of so many customers coming in, he managed to still get be out in time for work when I expressed how important is was for me to be there on time! He also made sure I got the best deals! Very happy! :) More

by M. Knight

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Recommend Dealer

Yes

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Apr 07, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown LA special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 28, 2023

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Alex was very helpful and courteous. He let me know how long it was going to take d what other services my car needs. He let me know how long it was going to take d what other services my car needs. More

by Jose

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Recommend Dealer

Yes

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Mar 30, 2023 -

Toyota of Downtown L.A. responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 22, 2023

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Alex was extremely helpful and took his time to listen to all the things that were going on with my car. Excellent service; my car is 13yrs old and it feels brand new!! I’m so happy with his service and high all the things that were going on with my car. Excellent service; my car is 13yrs old and it feels brand new!! I’m so happy with his service and highly recommend him and downtown Toyota. More

by Brenda Watson

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Recommend Dealer

Yes

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Mar 24, 2023 -

Toyota of Downtown L.A. responded

Brenda, I cannot thank you enough for your wonderful review of Toyota of Downtown LA and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 20, 2023

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This dealership has been efficient and responsive in meeting my service needs. Alex Anaya was very helpful in guiding me though the process meeting my service needs. Alex Anaya was very helpful in guiding me though the process More

by whitcomb.hayslip

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Recommend Dealer

Yes

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Mar 22, 2023 -

Toyota of Downtown L.A. responded

Whitcomb, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389