Alex Ayala
Alex Ayala at Longo Toyota

Alex Ayala | Page 4

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Contact Me
4.5
100 Reviews

Hometown is Baldwin Park and I enjoy the auto industry.

Dealership Experience

21 yrs, 8 mos

Industry Experience

21 yrs, 8 mos

Specialties & Trainings

Toyota Certified Service Specialist

4.5

100 Reviews

Write a Review

100 Reviews of Alex Ayala

July 09, 2024

Dealership Rating
Employee Rating

Very helpful. Did not take long. Nice waiting area. Alex was very nice. Alex explained everything to me. I’m very satisfied with the work. More

by Rich9090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2024

Longo Toyota responded

We're honored to serve you @ Longo Toyota Service Center and please hurry back...

July 07, 2024

Dealership Rating
Employee Rating

Terrible, says they performed the oil change, yet when I checked the oil levels it has not been changed. I have evidence of it as well as my dash cam. VERY SHADY service advisors DO NOT GO HERE. More

by X
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Jul 09, 2024

Longo Toyota responded

Thank you for allowing us to review, research and extend our apology for any ill feelings you may have. Our Service Director Paul LeBlanc tried reaching you on July 8, 2024 but was unsuccessful. At your convenience he can be reached @ D: 626.652.3622 or E: paul.leblanc@longotoyota.com. We look forward to discussing this matter in detail.

June 30, 2024

Dealership Rating
Employee Rating

Great Service! Would highly recommend. Service advisor kept be informed throughout entire process. Will be coming back again. More

by sel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

Longo Toyota responded

We cannot wait to share this posting with Alex and the service team @ Longo Toyota - Thank you for the shout out

June 18, 2024

Dealership Rating
Employee Rating

The advisor Alex Ayala was nice, friendly and helpful thru out my service. I’ll refer people to come for the service. More

by Yuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

Longo Toyota responded

Thank you for visiting Longo's service center and delighted to read of the caring attention provided by Alex Ayala and the team @ Longo Toyota. Please keep spreading the word about Longo | Alex, we can never have enough business. Hurry back

June 07, 2024

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Employee Rating

Excellent service but the only thing we waited for 5 hours because they are busy. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Lopez, Eric Chung

Jun 07, 2024

Longo Toyota responded

Thank you Bonnie for your understanding about the time spent in service. Our management team is always looking at ways to decrease the time spent in service for our guests. Have a great weekend - Team Longo

May 26, 2024

Dealership Rating
Employee Rating

This dealership holds up and surpass Toyota quality service. This dealership is very organized, professional, wasted no time in assisting our automobile needs. They helped turn a frustrating situation More

by jcarter021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Liukimson

May 27, 2024

Longo Toyota responded

Thank you for entrusting Longo Toyota | Alex Ayala with your auto care needs. Call us if you need us, we're always here to listen @ Longo - Happy Memorial Day!

May 21, 2024

Dealership Rating
Employee Rating

I took my truck for service and complete detail. Ayala, service technician, gave me all the details about the service. When I saw my truck, I was very satisfied with the detail of the truck. Good jo More

by vallesy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and delighted knowing Alex Ayala and the team took wonderful care of you and your investment (car) Make it a great day and have a safe upcoming holiday

May 01, 2024

Dealership Rating
Employee Rating

Great job and the service department top notch! ! Would recommend to anyone looking for great results in a timely manner. More

by rodney.castellanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Longo Toyota responded

Thank you Mr. Castellanos for visiting Longo Toyota Svc Dept and please hurry back

April 06, 2024

Dealership Rating
Employee Rating

Went for a warranty repair, issue was reproduced with master tech driving. Was asked to return 3 days later after parts arrived. Alex, the service tech, did not respond to voicemails and text that mornin More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Lee , Danny Guerrero

Apr 09, 2024

Longo Toyota responded

We’re extremely sorry to read your recent interaction with our service department was such a disappointment, particularly since you had chosen our dealership for your auto care needs. We understand when parts are ordered there’s a chance the manufacturer will have an item(s) on backorder, and we really do our best to get them delivered in a timely manner. In this case we’re still waiting on these parts from Toyota. Once the part(s) arrive, your consultant will be in contact with you to discuss your revisit.

April 04, 2024

Dealership Rating
Employee Rating

I brought my car in for a maintenance check it was already due for one. Everything went okay the only reason I am giving a 3 out 5 is because they didn’t tell me anything about my car when it was done More

by Johue99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Danny Guerrero, would like the opportunity to discuss in detail with you and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com - We look forward to hearing back from you

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