Alex Carannante | Page 2

The guys I dealt with were professional, friendly, and helpful. I would recommend them to anybody! helpful. I would recommend them to anybody! More

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Our experience with Lokey VW was a long, painful one. I’m sure I’ll forget some of the silliness that we went through, but it started with us looking for a specific car that was supposed to be at the lot I’m sure I’ll forget some of the silliness that we went through, but it started with us looking for a specific car that was supposed to be at the lot. We test drove a different car for an unknown reason, and instead of just saying they didn’t have the car we wanted, tried to make us buy the car we test drove. When we said we were just going to wait for the other car to come in, it magically showed up on the truck right that minute. After the test drive we noticed some scratches and a dent towards the back of the car. We said we still wanted it if that could be fixed. Our salesman said it would be done in a couple of days. Nearly three weeks later (18days) , we finally got the car. I will say the people in the body shop were very helpful and communicated well once we got to start talking to them about two weeks in. I talked to business office people, managers, and salesman and got the run around from everyone at the dealership. After hearing how long they have been in business from almost everyone that we talked to, I expected more. We will hope that as we get the car serviced there in the coming years, they can redeem such a poor sales experience. We actually like the car a lot, and a lot of the bad experience could have been prevented either by following up after the sale, or not promising things that were clearly not happening in the time frame that was communicated. More

by m3eric2007 Verified Customer Verified Customer

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Pleasant & efficient. I had a great experience with the purchase of my vehicle while I was returning my leased vehicle. I wasn't pressured into buying, but I felt like the I had a great experience with the purchase of my vehicle while I was returning my leased vehicle. I wasn't pressured into buying, but I felt like they worked with me on what I was looking for & in the end I bought my vehicle from this dealership. More

by lbotero131 Verified Customer Verified Customer

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I had an amazing experience with this Lokey from start to finish. I drove two hours to get there, and it was absolutely worth it—they went above and beyond to make the deal happen for me when another dealers finish. I drove two hours to get there, and it was absolutely worth it—they went above and beyond to make the deal happen for me when another dealership across town lost my business, playing games. The team was professional, helpful, and truly cared about earning my business. I couldn’t be happier with my new car and highly recommend them to anyone looking for a stress-free, customer-focused buying experience. More

by nursestl Verified Customer Verified Customer

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Trevor really took the time to help me find the right vehicle. He was patient and was not pushy at all. I will definitely recommend others to come here. vehicle. He was patient and was not pushy at all. I will definitely recommend others to come here. More

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Amazing hospitality and kindness. Genuine customer service. Kind, receptive, friendly, great customer service, kind to my children. Genuine customer service. Kind, receptive, friendly, great customer service, kind to my children. More

by shreeve.valerie.t Verified Customer Verified Customer

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Philip made my first leasing experience easy and exciting! He has your best interests in mind and helps you find the perfect car to fit your expectations. exciting! He has your best interests in mind and helps you find the perfect car to fit your expectations. More

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The purchase was great. The follow up to repair has not been so good. I was told the repair would take 2-3 days, we are now on day 6 with no definite answer of completion an The follow up to repair has not been so good. I was told the repair would take 2-3 days, we are now on day 6 with no definite answer of completion and no loaner vehicle nor transportation. More

by billy.wardlow Verified Customer Verified Customer

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The vehicle was not ready to be test driven although I made an appointment in advance. Multiple sensors came on while driving and before we made it back from the test drive the gas light came on which was made an appointment in advance. Multiple sensors came on while driving and before we made it back from the test drive the gas light came on which was off putting. Alessio did what he could to help negotiate at rate. When I went back the 2nd time to test drive and buy the car I was told prior to arrival that the sensors had been fixed however when I arrived the sensors still came on. The GM came over and apologized and they were able to fix the sensor while I waited. When it was time to go to financing, I was told that I could potentially get a better rate if I financed through the dealership however, the finance representative did not know that this was a used vehicle ran my credit for no reason and causing additional inquiry on my credit, I ultimately secured my own financing through Suncoast credit union to purchase the vehicle, although I love working with with Lokey Volkswagen. The sales experience was not what I expected. More

by ctinatack Verified Customer Verified Customer

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Customer service is above and beyond. Sales Rep catered to all my requests. Will highly recommend to others! Sales Rep catered to all my requests. Will highly recommend to others! More

by pinlada Verified Customer Verified Customer

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