Dealer Reviews
Cars for Sale
Dealer Log In
Alex Castro
Alex Castro | Page 4
Master Product Certified & Lease Consultant
Lexus of Arlington
1510 W Dundee Rd
Arlington Heights, IL 60004
147 Reviews
147 Reviews
Write a ReviewDealership Experience
17 yrs, 2 mos
Languages Spoken
Spanish
147 Reviews of Alex Castro
February 21, 2022
Helped me solve a problem. Much Appreciated. Worked with them for over twenty years. Excellent to work with Much Appreciated. Worked with them for over twenty years. Excellent to work with More
by RNB6328
Verified CustomerOther Employees Tagged: Igor Zigic
February 16, 2022
The Sales person Alex Castro was great and he never lied to me when I questioned the cost of the paint protector and glass protection options I did not request and which together cost an additional $3000. Y to me when I questioned the cost of the paint protector and glass protection options I did not request and which together cost an additional $3000. Yes I did get $750 off but these options are clearly not worth the money. Now after dealing with the salesperson I had to meet with the Ginance person. This was the most unpleasant part of the process. After having to pay $2250 in options I didn’t request I had to deal with the Finance person’s high pressure tactics to get me to pay another $2850 for expanded warranty coverage. I did not like this and almost called off the deal because of the Finance person. If he tried one more time to get me to pay more money I was going to leave the showroom. You need to stop that pressure on the customer. In my case Highland Park Lexus is closer to my home and I could have easily gone there for my car. More
by KMOSSGURNE
Other Employees Tagged: Finance person wore a mask so I don’t know what he looks like
December 19, 2021
Great customer service. Very patient with us in helping making a decision on a car. making a decision on a car. More
by ELETAMENDI
Other Employees Tagged: Kamil Wojcik , Sevan Sayadian
December 08, 2021
I took my car for service, I was told it would take a little over an hour. The service was fast even with a car wash. little over an hour. The service was fast even with a car wash. More
by LES52
Other Employees Tagged: Edwin Thalhammer
December 04, 2021
This dealership does have large inventory of most Lexus models. Pandemic has caused a shortage of some models. models. Pandemic has caused a shortage of some models. More
by BATHTUBTONY
Other Employees Tagged: Igor Zigic , Mitch Horwitz
November 18, 2021
Associates were very friendly from the second we walked Associates were very friendly from the second we walked in. Alex went above and beyond from Start to finish!!!!! Highly recommend this place! Associates were very friendly from the second we walked in. Alex went above and beyond from Start to finish!!!!! Highly recommend this place! More
by ZANA-AGHO
Other Employees Tagged: Peter Demos, Kamil Wojcik , Sevan Sayadian
November 12, 2021
Great service, quality vehicles, The employees out there for you even after you purchase your car!! Would recommend to anyone !! Thank you for my beautiful vehicle best car I ever bought!!! for you even after you purchase your car!! Would recommend to anyone !! Thank you for my beautiful vehicle best car I ever bought!!! More
by JB1703
Other Employees Tagged: Peter Demos, Edward Bijou, Jamie Brown , Adriana Cerlat, Rashard Grant, Nusrath Khan, Dorota Mol, Oksana Sahan, Jordan Zell
September 08, 2021
My first experience with service was poor. The man was condescending and gave me incorrect advice about the electric start. He first asked if someone showed me how to do this. Then said the car wasn’t sta condescending and gave me incorrect advice about the electric start. He first asked if someone showed me how to do this. Then said the car wasn’t starting because I had my husband’s Lexus key on the key chain also. I realized after that he was a porter and his advice was incorrect. More
by Bernardine Tracy
Other Employees Tagged: Yegor Azarov, Pete
July 30, 2021
The service performed was fine. However, when I arrived at the dealership, it took a while to get someone to get the keys to my car. No one brought my car to me. I saw it in the lot and went to it myself, at the dealership, it took a while to get someone to get the keys to my car. No one brought my car to me. I saw it in the lot and went to it myself, which I thought was odd. The inside of the car on the driver's side was very dirty (the inside door and floormat) which shocked me. So far my overall experience with the Lexus dealership has been quite disappointing, especially considering how expensive their product is. More
by JSNELL313
Other Employees Tagged: Kamil Wojcik , Lori devega
