Alex Castro | Page 4

Helped me solve a problem. Much Appreciated. Worked with them for over twenty years. Excellent to work with Much Appreciated. Worked with them for over twenty years. Excellent to work with More

by RNB6328 Verified Customer Verified Customer

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The Sales person Alex Castro was great and he never lied to me when I questioned the cost of the paint protector and glass protection options I did not request and which together cost an additional $3000. Y to me when I questioned the cost of the paint protector and glass protection options I did not request and which together cost an additional $3000. Yes I did get $750 off but these options are clearly not worth the money. Now after dealing with the salesperson I had to meet with the Ginance person. This was the most unpleasant part of the process. After having to pay $2250 in options I didn’t request I had to deal with the Finance person’s high pressure tactics to get me to pay another $2850 for expanded warranty coverage. I did not like this and almost called off the deal because of the Finance person. If he tried one more time to get me to pay more money I was going to leave the showroom. You need to stop that pressure on the customer. In my case Highland Park Lexus is closer to my home and I could have easily gone there for my car. More

by KMOSSGURNE Verified Customer Verified Customer

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Great customer service. Very patient with us in helping making a decision on a car. making a decision on a car. More

by ELETAMENDI Verified Customer Verified Customer

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I took my car for service, I was told it would take a little over an hour. The service was fast even with a car wash. little over an hour. The service was fast even with a car wash. More

by LES52 Verified Customer Verified Customer

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This dealership does have large inventory of most Lexus models. Pandemic has caused a shortage of some models. models. Pandemic has caused a shortage of some models. More

by BATHTUBTONY Verified Customer Verified Customer

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Associates were very friendly from the second we walked Associates were very friendly from the second we walked in. Alex went above and beyond from Start to finish!!!!! Highly recommend this place! Associates were very friendly from the second we walked in. Alex went above and beyond from Start to finish!!!!! Highly recommend this place! More

by ZANA-AGHO Verified Customer Verified Customer

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Great service, quality vehicles, The employees out there for you even after you purchase your car!! Would recommend to anyone !! Thank you for my beautiful vehicle best car I ever bought!!! for you even after you purchase your car!! Would recommend to anyone !! Thank you for my beautiful vehicle best car I ever bought!!! More

by JB1703 Verified Customer Verified Customer

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Very pleasant to work with. The team is awesome and reasonable, they will work with you! reasonable, they will work with you! More

by Judy Verified Customer Verified Customer

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My first experience with service was poor. The man was condescending and gave me incorrect advice about the electric start. He first asked if someone showed me how to do this. Then said the car wasn’t sta condescending and gave me incorrect advice about the electric start. He first asked if someone showed me how to do this. Then said the car wasn’t starting because I had my husband’s Lexus key on the key chain also. I realized after that he was a porter and his advice was incorrect. More

by Bernardine Tracy Verified Customer Verified Customer

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The service performed was fine. However, when I arrived at the dealership, it took a while to get someone to get the keys to my car. No one brought my car to me. I saw it in the lot and went to it myself, at the dealership, it took a while to get someone to get the keys to my car. No one brought my car to me. I saw it in the lot and went to it myself, which I thought was odd. The inside of the car on the driver's side was very dirty (the inside door and floormat) which shocked me. So far my overall experience with the Lexus dealership has been quite disappointing, especially considering how expensive their product is. More

by JSNELL313 Verified Customer Verified Customer

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