Alex Castro
Alex Castro at Lexus of Arlington

Alex Castro | Page 5

Master Product Certified & Lease Consultant

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

3.8
147 Reviews
3.8

147 Reviews

Write a Review

Dealership Experience

17 yrs, 1 mo

Languages Spoken

Spanish Spanish

147 Reviews of Alex Castro

July 29, 2021

Dealership Rating
Employee Rating

They make buying a Lexus, a wonderful experience! Everyone is committed to customer service. I feel like a family member, not just a customer. Well done. More

by TDROTI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos, Marcin Ajdukiewicz , Mitch Horwitz

Jul 29, 2021

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

July 20, 2021

Dealership Rating
Employee Rating

Excellent service. My car was serviced fast. Loaner car was offered. Was notified once car was ready. Was very happy. Will come for service again More

by EYELENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad to hear that our team delivered such a great experience, and we hope to see you again!

July 08, 2021

Dealership Rating
Employee Rating

Reliable, quick and nice service they provide. I’m glad they do a good job and happy to be their customer. Very professional people and friendly More

by TBold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2021

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. Alex and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 05, 2021

Dealership Rating
Employee Rating

Great customer service. Waiting area is great. Facility is clean. I have used this dealership for a long time. I would highly recommend this dealer for a friend. More

by BKSHAH56
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Haresh Trivedi , Rob Kennedy, Dennis Schorle, Tim Webb

Jul 05, 2021

Lexus of Arlington responded

Thank you for sharing your thoughts about your excellent experience with Lexus of Arlington. We appreciate your business and hope to see you again soon! Thank you for helping to spread the word about us.

June 03, 2021

Dealership Rating
Employee Rating

Excellent, no pressure service on a holiday weekend with quick financing approved to make the buying experience pleasant for buying a Mercedes Benz convertible used car I coveted. More

by CALTMAN0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2021

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new purchase.

May 21, 2021

Dealership Rating
Employee Rating

Very good representation of the Lexus brand in Illinois. Newer large format dealership campus. Energetic friendly multi lingual sales and service staff. Customer oriented service department. Competitive pr More

by ADSRGR8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Haresh Trivedi, Marcin Ajdukiewicz , Rob Kennedy, Dennis Schorle

May 22, 2021

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 30, 2021

Dealership Rating
Employee Rating

During all three visits to this dealership I experienced world class service. The professionals there were informative easy to talk to with no sales pressure. Great experience More

by JDDMAMMOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcin Wierzba

Apr 30, 2021

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Alex and Marcin here at Lexus of Arlington.

April 29, 2021

Dealership Rating

"Alex castro " He is such a worst sales man i've ever seen.. he gave me wrong information and he is very rude. He is also have bad reputation for ripping off customers. More

by Shine
Customer Service
Friendliness
Price
Recommend Dealer
No
May 17, 2021

Lexus of Arlington responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

May 03, 2021

Lexus of Arlington responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

April 29, 2021

Dealership Rating

Every customer is important to dealership. So go above and beyond to make sure that you keep them loyal to your dealership Worst and lied dealer i ever met More

by Minnarenjith
Customer Service
Friendliness
Price
Recommend Dealer
No
May 17, 2021

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

May 03, 2021

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

April 13, 2021

Dealership Rating
Employee Rating

Nathan was a great sales wrap help us all the way through from buying to closing the deal and getting the vehicle ready and all pretty up for my son. Thank you Nathan More

by MAGNASSAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos, Edward Bijou , Steve Bernstein, Jamie Brown, Mark Burdeen, Jim Cooper, Juan Estela, Tom Franz, Nusrath Khan

Apr 13, 2021

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Nathan here at Lexus of Arlington.

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