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Alex Castro
Alex Castro at Lexus of Arlington

Alex Castro | Page 3

Master Product Certified & Lease Consultant

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

3.8
147 Reviews
3.8

147 Reviews

Write a Review

Dealership Experience

17 yrs, 1 mo

Languages Spoken

Spanish Spanish

147 Reviews of Alex Castro

July 08, 2022

Dealership Rating
Employee Rating

Friendly people professional services very nice atmosphere comfortable surroundings I would recommend this dealership to family and friends. More

by RH0051
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos, Vladamir Tanev, Marcin Wierzba, Edward Bijou, Jamie Brown, Trevor Shaefer , Sako Minisakanian, Oksana Sahan, Hamza Shakir

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Jul 08, 2022

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 28, 2022

Dealership Rating
Employee Rating

It was a very good experience. The customer service representative was very nice and professional. Everything went fast without any problems More

by DAREK.S.53
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rashard Grant

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Jun 28, 2022

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 03, 2022

Dealership Rating
Employee Rating

very disappointed with vehicle and time it took at dealership. Car has odor, no garage door opener, cheap sound system, and broke down on 2nd day of ownership. Lexus slapped their emblem on a cheap c More

by DEAN36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kamil Wojcik, Igor Zigic

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Jun 07, 2022

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jun 07, 2022

DEAN36 responded

I truly feel like this was a chance for Lexus of Arlington to unload a cheap car but not properly educating the consumer. I've owned Acura's in the past. When you pay more for a luxury vehicle, you expect more. This car has a poor sound system, no moonroof, no garage door opener, no navigation, and smells poorly. In addition, it broke down on the 2nd day of ownership. I was stranded in a parking lot for 1.5 hours. Turns out once service arrived, it was a loose battery cable. If this vehicle actually went through a 100+ point inspection for it to be considered certified, this wouldn't have happened. Bottom line, I paid a Lexus price for a middle of the line Toyota. I expected more from Lexus.

April 20, 2022

Dealership Rating
Employee Rating

Very very nice teamwork , very clean place and professional salesman ,perfect service it’s look like really blessed place More

by Ilona30006
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcin Ajdukiewicz, Vladamir Tanev, Igor Zigic , Oksana Sahan

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Apr 21, 2022

Lexus of Arlington responded

Here at Lexus of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 20, 2022

Dealership Rating
Employee Rating

Everyone is really cool. All super knowledgeable and ready to help me make sure my car runs really well More

by Prithu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos, Thomas Prondzinski, Haresh Trivedi, Edward Bijou, Jamie Brown, Lori Devega, Josie Garcia, Edwin Thalhammer , Tony Coyoc

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Apr 21, 2022

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

April 16, 2022

Dealership Rating
Employee Rating

Very clean place and the people is very professional and respectful and the best thing is that they give you space to think of what you are buying . More

by CF81472
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Igor Zigic

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Apr 17, 2022

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

April 12, 2022

Dealership Rating
Employee Rating

Process took longer than necessary. Waited nearly three hours after filling out all preliminary paperwork. More

by KRISTIN_SARVER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos, Igor Zigic , Yegor Azarov

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Apr 12, 2022

Lexus of Arlington responded

Kristin, Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

March 25, 2022

Dealership Rating
Employee Rating

Excellent care for customer! The facility was very clean and nice. Very good service, always. Top notch in every way. More

by Nsalituro
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos, Igor Zigic

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Mar 28, 2022

Lexus of Arlington responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

March 03, 2022

Dealership Rating
Employee Rating

I had really good experience with this dealership. They are not too pushy about selling their product. More

by perveen_1976
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

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Mar 04, 2022

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Please let us know if we can be of any more assistance!

March 03, 2022

Dealership Rating
Employee Rating

Over the TOP! They always give my car back better than what i gave it to them! More

by Rick T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Brown

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Mar 04, 2022

Lexus of Arlington responded

It's fantastic to hear that we provided you a great experience while assisting you with your service! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington!

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