Alex Clothier | Page 33

Exceptional level of service! Old saying "I'd walk a mile for a Camel" translates into "I drive a thousand miles (from Florida) for service, OVERSEEN BY ALEX"! Yes, we coordinate o Old saying "I'd walk a mile for a Camel" translates into "I drive a thousand miles (from Florida) for service, OVERSEEN BY ALEX"! Yes, we coordinate our service intervals with return trips to Annapolis, grandchildren living in Annapolis notwithstanding. If there were a way to rate Alex Clothier (Service Advisor), Mike Herron (Sales Manager) and Casey Duffy (Sales) higher than the option limit of Five Stars, we would. This Mercedes Dealership has a level of Customer Service unmatched by any other dealer we have ever interfaced with over 50+ years of buying and servicing automobiles. No one could receive better service from a dealer, even if owning a Rolls Royce, Bentley or Maserati (God forbid)! More

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Best service I will only take my vehicle to this location. Especially go see Alex. Alex is a no xx guy and is efficient at his job. Alex is straight forward and ha I will only take my vehicle to this location. Especially go see Alex. Alex is a no xx guy and is efficient at his job. Alex is straight forward and has always had my vehicle serviced fast and out driving and looking brand new. More

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Service Thank you Alex for renewing my faith in the service industry . You addressed all my concerns and went beyond the expected to help me. It was a pleasur Thank you Alex for renewing my faith in the service industry . You addressed all my concerns and went beyond the expected to help me. It was a pleasure to work with the best. More

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Excellent Service!! I am always impressed with the level of service I receive from Alex and appreciate the fact that he exceeds all expectations. I actually look forward I am always impressed with the level of service I receive from Alex and appreciate the fact that he exceeds all expectations. I actually look forward to taking my car here to be cared for. More

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Easiest ever leasing experience Best car buying/leasing we’ve ever had. Sales person was clear communicator, quickly assessed our interests and found us the best car and value to mat Best car buying/leasing we’ve ever had. Sales person was clear communicator, quickly assessed our interests and found us the best car and value to match. No pressure, answered all questions and completely transparent. The outcome greatly exceeded our expectations. More

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Keep Up The Good Special thanks to Alex for being a valued employee. His dedication is greatly appreciated through all his hard work on keeping his customers satisfied Special thanks to Alex for being a valued employee. His dedication is greatly appreciated through all his hard work on keeping his customers satisfied and taking good care of their car services and keeping me aware of my service due on my vehicle More

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Alex never disappoints! Alex has always provided me with outstanding service! I’m always in and out and I appreciate that he respects my time. Highly recommend Alex and the e Alex has always provided me with outstanding service! I’m always in and out and I appreciate that he respects my time. Highly recommend Alex and the entire service department. More

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Excellent service Brought my car in for the second time to be serviced ! Couldn’t ask for a better experience. Alex is very nice, friendly, and his customer service was Brought my car in for the second time to be serviced ! Couldn’t ask for a better experience. Alex is very nice, friendly, and his customer service was excellent. Extremely satisfied and will definitely be bringing my car back here again. Thank you so much!! More

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Reliable & Prompt Service Can always count on helpful, prompt and courteous service at this center. Very pleased with customer service. Just about everyone you interact with Can always count on helpful, prompt and courteous service at this center. Very pleased with customer service. Just about everyone you interact with is pleasant as well as efficient. More

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The sales and service staff are the best! As a "car guy", it takes me about six months to select a new car as I carefully weigh lots of details about the vehicles I'm interested in as well as As a "car guy", it takes me about six months to select a new car as I carefully weigh lots of details about the vehicles I'm interested in as well as the sales and service staff. SO after a long period of looking over three brands, the Genesis 90, Mercedes Benz E 450, and Tesla S, I decided on the Mercedes. I might add that this was my 3rd Benz. I sought out Sales Consultant Brian Sturgeon because of few other Benz' owners had told me how good he was. Brian was very patient with me - no pressure - which I greatly appreciated as I drove several E class models and discussed the many car options available - - all over a six month period. Brian was professional and took lots of time to discuss the car and options! Other dealerships called me often and gave me the usual "hard sell" -- not Brian! I ended up buying a fully loaded E 450 from Brian and Mercedes Benz of Annapolis. Best decision I ever made! The car is just like the ads' state: "The Best or Nothing"! I had a minor electrical issue after Day 3 BUT it was fixed to my complete satisfaction and required nothing more than a re-boot of the system. The service staff, especially Alex Clothier and his peers, were truly interested in solving the problem and they did! Would I recommend Brian - you bet! Would I recommend the Mercedes Benz of Annapolis dealership - you bet!.... Barry Scher, Annapolis, Maryland, More

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