Alex Gomes | Page 5

Buyer beware. Our 68 year old mother recently purchased a vehicle from Cadillac of Norwood. She was looking for a base model Escalade but the sales person sold h Our 68 year old mother recently purchased a vehicle from Cadillac of Norwood. She was looking for a base model Escalade but the sales person sold her the highest end model V and was charged a 48% adjusted mark up on her vehicle which was not explicitly disclosed on her purchase contract. When she realized the error of the purchase the very next day, she called the dealership and asked if she could bring the car back. They were unwilling to assist and told her the deal was final. She called again the next day and they told her she could come in and they would discuss a trade in. 8 days after purchase she returned to the dealership only to find her car had lost $73K in value according to the dealership. Her family has contacted the dealership to discuss the transaction and have been told "she signed the contract, so too bad." In summary, if you are looking to purchase a Cadillac we recommend Herb Chambers Cadillac of Lynnfield. They were kind enough to inform us that while adjusted mark-ups are typical in the current market, for the vehicle our mother purchased the mark-up should have been 30% which is a far cry from the 48% mark-up in Norwood. More

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Bought 2019 Escalade. Horrible detail job. Comes equipped with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 1/2 hours before I left with my vehicle. THIEVES Poor customer service. They ran out of water for customers More

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Great experience I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process every step of the way. They answered all my questions and made the process easy for me. I have already recommended the dealership to friends and when the time comes I will be going back for any of my buying needs! More

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Very Pleased Alex Gomes at Norwood Cadillac was absolutely phenomenal. He helped me do a little homework via email before coming in to the show room. Once I got Alex Gomes at Norwood Cadillac was absolutely phenomenal. He helped me do a little homework via email before coming in to the show room. Once I got into the showroom he did his best to get my wife and I into the vehicles we wanted. I genuinely feel like he worked with us on my trade and our finance and lease options to get us the deal that worked best for us. That is why I gave him our business with a 2018 CTS and 2016 SRX. He then handed us over to Courtney in finance and she was terrific as well. Great job explaining out options and didn't pressure us into anything. Alex and Courtney were both extremely courteous, positive and respectful. I would highly recommend them to anyone! More

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Love my car. Alex was extremely helpful and knowledgeable. Loved working with him. He worked tirelessly with me to get the vehicle of my choice. It turns out to Alex was extremely helpful and knowledgeable. Loved working with him. He worked tirelessly with me to get the vehicle of my choice. It turns out to be an SRX! More

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excellent experience Alex Gomes has been my salesman now for several years. This is my third Cadillac from him and I will be back to get a fourth in the future. I will nev Alex Gomes has been my salesman now for several years. This is my third Cadillac from him and I will be back to get a fourth in the future. I will never buy a Cadillac unless I first see my salesman Alex. Thank you and see you soon More

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Buying a Cadillac made easy at Cadillac of Norwood I went on the internet to look at pre-owned Cadillac SRX models. Found one that I had interest in and went thru the process of signing up...Was contac I went on the internet to look at pre-owned Cadillac SRX models. Found one that I had interest in and went thru the process of signing up...Was contacted by Nicole Domurad shortly thereafter and went to the dealership and was met there by Alex Gomes. He was very informative and patient and took us through the whole process from test driving to purchasing the vehicle. We never felt pressured in any way and Alex answered all of the many questions we presented him with. I would highly recommend Alex and Norwood Cadillac to anyone who looks for a painless car buying experience. More

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Outstanding Salesperson & Individual Alex is the most pleasant and helpful salesperson we have ever had the experience to work with. I say work with, because we knew exactly what we want Alex is the most pleasant and helpful salesperson we have ever had the experience to work with. I say work with, because we knew exactly what we wanted in terms Cadillac and Alex went to extraordinary efforts to find the car and expressed deep concern to us to ensure us being satisfied. The dealership is very fortunate to have Alex as a member of their Team. His diligence and efforts to ensure the preparation of the Cadillac and documents was super. His knowledge of the vehicle and options was very impressive and was extremely appreciated as there are so many to select from Cadillac. Without hesitation we would recommend Alex and the dealership to people we know ...... great buying experience. Courtney was very helpful with the various coverage plans and provided a great amount of knowledge to us while supporting a smooth documentation process. More

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I had a great experience. Alex is such a great salesman he was very helpful and answered all my questions. I would recommend him to anyone. I’ve been to many other dealerships Alex is such a great salesman he was very helpful and answered all my questions. I would recommend him to anyone. I’ve been to many other dealerships and Cadillac by far was the best I have been to. I also have to speak about Courtney she was so helpful and stayed in contact with me all the way. More

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New car XT5 Cadillac 2018 Alex was very knowable, helpful and easy to talk to.Had A lot of patience also Keep up the great customer service. Likeable person 2 Alex was very knowable, helpful and easy to talk to.Had A lot of patience also Keep up the great customer service. Likeable person 2 More

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