Alex Guzman

Jacob Kapolka gave me the best customer service ever. He gave me the greatest experience ever. This was my first purchase of my mercedes-Benz. He was very professional and loving at the same time. Thank He gave me the greatest experience ever. This was my first purchase of my mercedes-Benz. He was very professional and loving at the same time. Thank you Jacob for your awesomeness. More

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I want to say thank you to Alex Guzman a Product Specialist at MB Hoffman. Super Helpful!!!! Put this Man in Sales ASAP and I bet he will run laps around some of your sales people just with his cust Specialist at MB Hoffman. Super Helpful!!!! Put this Man in Sales ASAP and I bet he will run laps around some of your sales people just with his customer service and product knowledge alone. Thank you Alex Guzman!!! More

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All employees of the dealership were very helpful and friendly. It was a pleasure walking around and checking out cars there! friendly. It was a pleasure walking around and checking out cars there! More

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I have been searching for a new vehicle for the past two and a half weeks. During this time, I visited several well-known dealerships but was consistently disappointed. My main priority was finding a pa two and a half weeks. During this time, I visited several well-known dealerships but was consistently disappointed. My main priority was finding a payment that fit within my budget. Peter Fiorita, a sales advisor at Mercedes-Benz of Hoffman Estates, provided an exceptional customer experience. He addressed all of my questions regarding leasing and financing options in a thoroughly professional yet approachable manner. At no point did I feel pressured. I greatly appreciated Peter's forthright responses and ease of communication throughout the process. Thank you for assisting me in finding the right vehicle at the right price. I hope to work with Mercedes-Benz of Hoffman Estates and Peter Fiorita again for future automotive needs. More

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I'm MI resident. I purchased all 3 cars from Chicago area. JACOB is the best dealer I have ever met. He really helped us to get better deal. Highly recommend! I purchased all 3 cars from Chicago area. JACOB is the best dealer I have ever met. He really helped us to get better deal. Highly recommend! More

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Great service! Everyone was very helpful. I was satisfied with pricing. Both Julian and Jose were knowledgeable and answered all my questions to my satisfaction. Everyone was very helpful. I was satisfied with pricing. Both Julian and Jose were knowledgeable and answered all my questions to my satisfaction. More

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David and Alex were great, the whole process was easy and smooth highly recommend, great service smooth highly recommend, great service More

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I have dealt with pushy, high pressure sales people each and every time I have looked to purchase a vehicle. Jacob, he may be young, but he is; wise, courteous, professional and extremely mature beyond his and every time I have looked to purchase a vehicle. Jacob, he may be young, but he is; wise, courteous, professional and extremely mature beyond his years. He went beyond what most sales people would never do; he drove me to my house to jump start my trade in without knowing if I was even qualified to do business…He now has a customer for life and will be getting referrals from me. Exceptional customer service!!!! Thank you Jacob! Darryl M Hoffman Estates IL More

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My salesman Austin was great! I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! E I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! Everyone I dealt with in their department was very informative. Charlie in finance is a wizard as well! Great experience too to bottom, I will be recommending to friends and family. More

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Everyone was welcoming, professional and courteous. All of my questions were answered. And I Kirk was a great person to work with. It was a no pressure sale which I appreciated All of my questions were answered. And I Kirk was a great person to work with. It was a no pressure sale which I appreciated More

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