Alex Hernandez

Very nice comunicación in spanish, help alot us. Very Good attention. I feel very confident service had my Toyota carr Very Good attention. I feel very confident service had my Toyota carr More

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Unusually poor performance from the service department at Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their normal communication with clients. No call or update on service status so I called after 4 hours (a 2-3 hr brake job and safety inspection), and while the brakes were done, they had forgotten about the inspection. They said they would get right on it so an hour later I showed up, but no safety inspection had been done. It is first come first serve and my original 5 hrs did not count. A half hour later still no safety inspection so I asked for my car and my bill. No bill, just put your credit card in the machine. "It is all electronic now." No explanation of what they had done until I asked, and only someone showed the service advisor how to print what they had done were they able to tell me what had been done, how much each item cost, so I could pay. Finally, the Koons team had the gall to remove the oil change sticker from Jiffy Lube where I last had my oil changed so I would not know when I needed to change the oil again. What’s with that?! Again, unusually poor service today. Koons needs to get its ducks in order before putting a new system online and rolling it out with customers. I'll take my car to a local station for the safety inspection where it gets done in 20 minutes, not 5 1/2 hours. More

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This is the best dealership in this area and excellent customer service thanks Toyota Koons customer service thanks Toyota Koons More

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As always very profesional and respectful knowledgeable that’s about it sorry that’s it that’s about it sorry that’s it More

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Koons maintenance representative, Mr Alex Hernandez, is a top professional, customer oriented and always friendly. top professional, customer oriented and always friendly. More

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Mr Alex H is out standing employee always providing great service , I am very please with Tyson Koons , coming there since 2003, glad to be part of Toyota family , we have 3 cars but we gave up Sienna 2003 d service , I am very please with Tyson Koons , coming there since 2003, glad to be part of Toyota family , we have 3 cars but we gave up Sienna 2003 due to maintenance problem and looking forward to purchase next car , I did test drive last week Honda CRV 2014 but they are askin 13000 for 9 years old and 97000 miles , my offer was 9000-10000$ any way , appreciate your service , best regards , raja zahid More

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I have been with Toyota in Tyson Corner for 10 years. They are professional and nice. They are professional and nice. More

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Fantastic David customer service Alex thank you so much UT the best of the Best UT the best of the Best More

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It is the best Alex he very nice he explains to me why I need to keep my car up an explain to me why it is importance He’s a very courteous very nice person. He tells you about your car what you need to d need to keep my car up an explain to me why it is importance He’s a very courteous very nice person. He tells you about your car what you need to do and what the mechanic recommend for me to take care of my car I think that the service people are very nice and also I like Toyotas. More

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I've bought 3 Priuses at Koons over the last 15 or so years. Loved them all, but especially love the great service department. years. Loved them all, but especially love the great service department. More

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