Alex Hernandez | Page 4

Excellent communication and straight forward. Alex was very helpful with our used car servicing, even though we bought out of town and this was anew servicing account. very helpful with our used car servicing, even though we bought out of town and this was anew servicing account. More

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Alex in service was excellent. Luis in parts was awesome. Referred me to the lady in body shop for an estimate but never heard from her again Referred me to the lady in body shop for an estimate but never heard from her again More

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Koons Tysons Toyota did 30k service and new front brakes and pads also flushed and replaced brake fluid, the rav4 is 4years old this took about 2 hours. and pads also flushed and replaced brake fluid, the rav4 is 4years old this took about 2 hours. More

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Outstanding service I have been a customer here since March 2015 and had my Tundra serviced there ever since. The quality of service is fantastic and would not think of t I have been a customer here since March 2015 and had my Tundra serviced there ever since. The quality of service is fantastic and would not think of taking it anywhere else. Alexander Hernandez has been great and very professional with a great deal of knowledge when it comes to service of my truck and I always feel appreciated. As long as people like Alexander are there I will continue to bring my Tundra for all service needs. Thanks a million for everything. More

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Scam artists horrible company Called for a oil change, I got one price over the phone, amd they thought I needed synthetic oil. Turns out I didn't. I was quoted 29. On the phone, t Called for a oil change, I got one price over the phone, amd they thought I needed synthetic oil. Turns out I didn't. I was quoted 29. On the phone, took off work, went there then the switch tom54.00. Deberah called me amd was obnoxious, over talking, amd said this happened once b/4 and she would fix it. And moving forward my price is 54.00. I told her that the people that answer the phone should know what they are talking about and honor the prices. She agreed. I also advised her that I would still ask the prices as there are coupons and specials almost at every car place often and if I'm giving a bait and switch I would file yet another complaint. At that time I guess she did not like what she heard and then said she would not do anything and if I wanted to bring my business else where I could. This place is a rip off scam place. And the lady Debra when she tried to contact me was rude over talking and obnoxious, you should avoid this place at all costs unless you have a lawyer on standby or can put it in you're head that everything they quote you will be double charged including the thousands of dollars in work that they will recommend to you that most of the time does not need to be done More

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Choose Koons Tysons Toyota Koons Tysons Toyota has had a 13 year track record for me with great customer service and taking car of my car! It all started way back when with kind Koons Tysons Toyota has had a 13 year track record for me with great customer service and taking car of my car! It all started way back when with kindest salesman... Bob Alexander! Service reps are the best and all of the staff members greet you with a smile. I'm comfortable bringing my car in every time and trust the maintenance recommendations. Even through my car is over 13 years old, it's in great driving condition... and that probably would be the case had it not been for the wonderful car care provided by Tysons... Shout out to one of my best service Reps. Mike O'Neil...because of his great customer service has moved up in the ranks; and now a new shout out to my latest service Rep. RRRRocky Jones! :-) I appreciate all you guys at Koons Tysons Toyota and will keep bringing my car in for oil change and other services for the next million miles! Sjk More

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Bad catalytic converter. The catalytic converter was really bad but the dealer fix this problem, they replace the item with the manufacture warranty. Thanks so really thanks A The catalytic converter was really bad but the dealer fix this problem, they replace the item with the manufacture warranty. Thanks so really thanks Alex Hernandez for your help More

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Great experience at Koons Tysons Toyota I've been bringing my cars to Koons for the past 6 years. Appointments are easy to make and I'm in and out quickly. I've been bringing my cars to Koons for the past 6 years. Appointments are easy to make and I'm in and out quickly. More

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Service at Koons Tysons Toyota Nice and fast 15,000 miles service job for Toyota Hybrid Camry. Thanks from service representative and other personnel who are working early morning f Nice and fast 15,000 miles service job for Toyota Hybrid Camry. Thanks from service representative and other personnel who are working early morning for customers comfortable times. More

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Quick and great service It was the fastest service I've received at any Toyota dealership in the region. From checking me in to providing status on my service, all aspects o It was the fastest service I've received at any Toyota dealership in the region. From checking me in to providing status on my service, all aspects of the service was great. All employees were polite and seemed to care very much about their role. More

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