Alex Hernandez

Alex is very professional in communicating with on the recommoptions which is always helpful. I have found the vehicle service to be consistently Excellent! recommoptions which is always helpful. I have found the vehicle service to be consistently Excellent! More

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Very nice comunicación in spanish, help alot us. Very Good attention. I feel very confident service had my Toyota carr Very Good attention. I feel very confident service had my Toyota carr More

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Unusually poor performance from the service department at Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their normal communication with clients. No call or update on service status so I called after 4 hours (a 2-3 hr brake job and safety inspection), and while the brakes were done, they had forgotten about the inspection. They said they would get right on it so an hour later I showed up, but no safety inspection had been done. It is first come first serve and my original 5 hrs did not count. A half hour later still no safety inspection so I asked for my car and my bill. No bill, just put your credit card in the machine. "It is all electronic now." No explanation of what they had done until I asked, and only someone showed the service advisor how to print what they had done were they able to tell me what had been done, how much each item cost, so I could pay. Finally, the Koons team had the gall to remove the oil change sticker from Jiffy Lube where I last had my oil changed so I would not know when I needed to change the oil again. What’s with that?! Again, unusually poor service today. Koons needs to get its ducks in order before putting a new system online and rolling it out with customers. I'll take my car to a local station for the safety inspection where it gets done in 20 minutes, not 5 1/2 hours. More

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This is the best dealership in this area and excellent customer service thanks Toyota Koons customer service thanks Toyota Koons More

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As always very profesional and respectful knowledgeable that’s about it sorry that’s it that’s about it sorry that’s it More

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Koons maintenance representative, Mr Alex Hernandez, is a top professional, customer oriented and always friendly. top professional, customer oriented and always friendly. More

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Mr Alex H is out standing employee always providing great service , I am very please with Tyson Koons , coming there since 2003, glad to be part of Toyota family , we have 3 cars but we gave up Sienna 2003 d service , I am very please with Tyson Koons , coming there since 2003, glad to be part of Toyota family , we have 3 cars but we gave up Sienna 2003 due to maintenance problem and looking forward to purchase next car , I did test drive last week Honda CRV 2014 but they are askin 13000 for 9 years old and 97000 miles , my offer was 9000-10000$ any way , appreciate your service , best regards , raja zahid More

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I have been with Toyota in Tyson Corner for 10 years. They are professional and nice. They are professional and nice. More

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Fantastic David customer service Alex thank you so much UT the best of the Best UT the best of the Best More

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It is the best Alex he very nice he explains to me why I need to keep my car up an explain to me why it is importance He’s a very courteous very nice person. He tells you about your car what you need to d need to keep my car up an explain to me why it is importance He’s a very courteous very nice person. He tells you about your car what you need to do and what the mechanic recommend for me to take care of my car I think that the service people are very nice and also I like Toyotas. More

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