Alex Kocik | Page 5

Excellent service Chris and Alex always make my experience excellent. Theirare aways willing to go the extra mile for me with my service .on all my cars . Chris and Alex always make my experience excellent. Theirare aways willing to go the extra mile for me with my service .on all my cars . More

by djtaylor3740 Verified Customer Verified Customer

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working with the customers Came to a deal faster than ever had done before pros all the way till we close the even me being a pain I will recommend Sherman dodge to everyone I k Came to a deal faster than ever had done before pros all the way till we close the even me being a pain I will recommend Sherman dodge to everyone I know made my 1st time a molar a pleasure thanks a lot More

by ROBERTOMIAH Verified Customer Verified Customer

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False advertising of pricing Sherman Dodge in Skokie, IL falsely advertises their price for vehicles. They listed a 2018 Dodge Durango SRT, vin 1C4SDJGJ7JC415592, for $56,640 and Sherman Dodge in Skokie, IL falsely advertises their price for vehicles. They listed a 2018 Dodge Durango SRT, vin 1C4SDJGJ7JC415592, for $56,640 and in the description it says that "All incentives and discounts are applied are available to all consumers". Well I just spoke with them and their discount is only available if the buyer meets certain criteria, which I do not, therefore they will not honor the listed price. I have seen listings similar to this before by other dealerships but they have clearly stated that the buyer must meet certain criteria for all listed discounts. This is false advertisement and when speaking with a salesperson on the phone, there was absolutely no interest in honoring the listing price or any discount at all. He asked if I was still interested, and I said not at the full MSRP price ($16k more than the listing), and he said Ok and hung up. I can't believe any consumer would be willing to work with a dealership who acts in this manner. *note the salesperson I spoke with is not listed, but I had to select someone to submit the review More

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Complaint Terrible customer service worst I have EVER experienced with any business. I would like to make a formal complaint against two staff member. Robbie an Terrible customer service worst I have EVER experienced with any business. I would like to make a formal complaint against two staff member. Robbie and Chris More

by CRZYMOE2 Verified Customer Verified Customer

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Poor customer service, false advertising The salesman that we worked with (MIchael) wasted a lot of time driving us to "the lot" to checkout a vehicle that he could not even find. He would n The salesman that we worked with (MIchael) wasted a lot of time driving us to "the lot" to checkout a vehicle that he could not even find. He would not look us in the eye and other than our first handshake, we never shook hands on a deal or were congratulated. Seems like management is not training the sales team and just telling them "go...sell!". The website showed an MSRP price around $35,000 with up to a $12,000 reduction based on rebates. We qualified for certain rebates, but some of them conflicted with others, so the website is giving false advertising since no one could ever achieve all the rebates. Overall, the car sales process is broken, but we felt dissatisfied and taken advantage of when we left with our vehicle. NOT a good experience. Time for management to do some training and provide more of a customer service feel vs. just take-take-take. More

by Rusty12 Verified Customer Verified Customer

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Walk in drive out!!!! GREAT CUSTOMER SERVICE I GOT EXACTLY WHAT I WANTED 2018 DODGE DURANGO GT AWD!!!! A++++ EVERYBODY TREATS YOU WITH SENSE AND RESPECT!!!! I LOOK FORWARD GREAT CUSTOMER SERVICE I GOT EXACTLY WHAT I WANTED 2018 DODGE DURANGO GT AWD!!!! A++++ EVERYBODY TREATS YOU WITH SENSE AND RESPECT!!!! I LOOK FORWARD TO UPGRADING TO AN SRT DURANGO!!!! More

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Horrible Experience My wife was your dealership for over FIVE hours. No one had the guts to communicate the extent of the problem. And just keep putting her off. Refu My wife was your dealership for over FIVE hours. No one had the guts to communicate the extent of the problem. And just keep putting her off. Refused to provide any information on the time of completion of services. And she had to waste her whole day sitting in the waiting room. Will Never Purchase Another Vehicle from this dealership. Lost any referrals and recommendations More

by mkvidinli Verified Customer Verified Customer

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Service of new engine I am extremely happy with the work and overall experience they took with my needs. I’m happy to say I’d go back again for all my cars needa I am extremely happy with the work and overall experience they took with my needs. I’m happy to say I’d go back again for all my cars needa More

by djtaylor3740 Verified Customer Verified Customer

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Sales very good - Service not so good The intake employee in the service department was unhelpful, But in the end I got the service that I needed. My car was only 3 days old The intake employee in the service department was unhelpful, But in the end I got the service that I needed. My car was only 3 days old More

by RABINOWITZ.RUCHAMA Verified Customer Verified Customer

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My New Dodge Grand Caravan Uber and Lyft Vehicle Yes,over the Last 20 years that l have Been Doing Business with Sherman Dodge Dealership l have Been very Satisfied and have Purchased Many Vehicles f Yes,over the Last 20 years that l have Been Doing Business with Sherman Dodge Dealership l have Been very Satisfied and have Purchased Many Vehicles from Them. Yes l have sent many Family and Friends to Them over the Years and l will Continue to Do Business with them. Yes Me and My Wife and Mother is Very Please and satisfied with our New Van that we just Recently Purchase and will Return in 6 to 8 months to refinance to reduce our Monthly Payments. Thank You Darrell Thomas 11-6-2018 More

by DCTCONSTRUCTION Verified Customer Verified Customer

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