Alex Kocik | Page 4

Massive Stock of Vehicles and Great Deals Sherman has a nice selection of vehicles and great prices. Seasoned and knowledgeable staff that made the sales experience painless. Definitely stop Sherman has a nice selection of vehicles and great prices. Seasoned and knowledgeable staff that made the sales experience painless. Definitely stop by Sherman if your looking for a new vehicle. More

by JMBEISHU Verified Customer Verified Customer

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They stand by their vehicles I had been having a reoccurring issue with my Jeep Cherokee. Specifically, a creaking noise that initially would start sounding occasionally upon alte I had been having a reoccurring issue with my Jeep Cherokee. Specifically, a creaking noise that initially would start sounding occasionally upon altered terrain and then slowly turned into an annoyance as the sound became more noticeable, frequent, and louder with time. While it did take a number of times to finally pinpoint the issue, Sherman Dodge was great about getting me in and getting me out with another vehicle so I could return to my schedule. I appreciated the follow up, the customer service, and attention to my specific issue. While it can be a drive to return to Sherman Dodge, I make the journey because I can trust they will take care of my vehicle. Alex, Kurt, and Nikko each provide great service and make you appreciate purchasing a vehicle there. More

by Rich Verified Customer Verified Customer

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Quality Service, Reputable Company on all levels I bought my Jeep Cherokee from Sherman dodge new in 2016. Sherman dodge is an extremely reputable dealership that cares about their customers. They ar I bought my Jeep Cherokee from Sherman dodge new in 2016. Sherman dodge is an extremely reputable dealership that cares about their customers. They are definitely apart from most dealers that only care about making a sale. Sherman dodge provides professionalism to the highest. Their service department is also great. I worked with Lester and he provided The upmost quality customer service. Thank you for making every experience great! More

by ALISZEWSKI815 Verified Customer Verified Customer

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Excellent service I'm taking my car in for the engine lights Chris taking such a good care of me they've checked out everything replace all the necessary parts and he c I'm taking my car in for the engine lights Chris taking such a good care of me they've checked out everything replace all the necessary parts and he checked and make sure it was all covered under warranty the best service ever this is the fourth time I've taken my jeep to Sherman doge service department super nice Stand behind there work I would recommend Sherman Dodge to my family and all of my friends More

by sunloma Verified Customer Verified Customer

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Asked for 25k mile full service I knew I needed rear wiper blade replaced. Service dept didn’t notice that so I question the quality of safety check which I would think is routine. I knew I needed rear wiper blade replaced. Service dept didn’t notice that so I question the quality of safety check which I would think is routine. (It used to be). This leads me to question inspection of all fluids(no mention of inspection in service report/invoice). I don’t have much confidence in the thoroughness of the “major” servicing milestone. More

by Moose Verified Customer Verified Customer

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Good cars, rude staff I drove three hours from Champaign for a Jeep Wrangler being that this dealer had the best prices in a 200 mile radius. The cars were great but the st I drove three hours from Champaign for a Jeep Wrangler being that this dealer had the best prices in a 200 mile radius. The cars were great but the staff came off as very cocky and rude. Especially, the assistant manager. Likewise, it took well over 7 hours to get the vehicle I wanted. Especially when I told them I had a doctors appointment to attend. However, they did not care. The only reason I’m writing this stupid review is because the manager asked me too. He literally walked up to me, grabbed my hand, and begged me for a positive review. But..again, sorry buddy. Your cars are good, but your staff sucks. More

by NHSIEBE Verified Customer Verified Customer

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Beware beware beware Underhanded tactics, high employee turn over so you buy a car and three days later you're informed the sales rep you dealt with was fired. Shady own Underhanded tactics, high employee turn over so you buy a car and three days later you're informed the sales rep you dealt with was fired. Shady owners , or at least people claiming to be the owner. More

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Excellent service and salesmen I couldn’t be happier, these people were very helpful with anything I asked or needed. Other dealerships could learn a thing or two from them. Sherman I couldn’t be happier, these people were very helpful with anything I asked or needed. Other dealerships could learn a thing or two from them. Sherman is A1 with me !! More

by chrisyoumara Verified Customer Verified Customer

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Alex, Abe and Armando Thank you for dealing with my craziness. Came in wanting a truck, end up leaving with a Jeep summit. Guys are the best!! Will be back again and again! Thank you for dealing with my craziness. Came in wanting a truck, end up leaving with a Jeep summit. Guys are the best!! Will be back again and again! More

by LARRYG2170 Verified Customer Verified Customer

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Unethical sales tactics, horrible customer service Salesman told me two less expensive models that I wanted were no longer available (I called a few days later to confirm and was told they WERE availab Salesman told me two less expensive models that I wanted were no longer available (I called a few days later to confirm and was told they WERE available). I was then charged $1100 for a "used car inspection fee" (I went online and found out this fee typically ranges from $100-$200). Salesman told me tires on the car were new (they were original tires with 42,000 miles on them). Finance guy slipped in a $3300 "maintenance contract" while we were signing all the paperwork. I found it a few days later while going over the contracts to try to recover the excess "used car inspection fee". When I called to complain about these two fees I was directed back to the new finance guy (the one I dealt with a few days earlier was no longer with the company. I suspect I was not the first person he did this to but they did not admit to it, nor offer an apology for the obviously unethical tactic). They removed the maintenance contract but did not refund any of the excess "inspection fee" saying they charge all customers this same $1100 fee. When I called to speak to the general manager about the shady sales practices, both calls went unreturned. When I drove off the lot with the vehicle, there was less than 1/8 of a tank of gas. I assumed they would have filled the car up. More

by ANTHONY95 Verified Customer Verified Customer

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