Alex Leyva
Alex Leyva at Longo Toyota

Alex Leyva | Page 7

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Contact Me
4.5
68 Reviews

I'm from Hacienda Heights and I enjoy watching Basketball/Football

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

Languages Spoken

English English

4.5

68 Reviews

Write a Review

68 Reviews of Alex Leyva

October 13, 2021

Dealership Rating
Employee Rating

4 hour wait to do a 10 K maintenance check up is not acceptable. Someone called off in the cashier office is no excuse. This business should have a back up plan so it doesn’t impact customers in a negat More

by Patimas1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 14, 2021

Longo Toyota responded

From all of us @ Longo Toyota, we would like to extend our sincere apology for the wait you endured during your service visit. Because your voice and experience is important to us, your Service Consultant, Alex Leyva would like to discuss this matter directly with you. Due to the anonymity of DealerRater, we have no way of researching this matter further and or contacting you ourselves. At your convenience, please feel free to contact Alex at: D (626) 567-0512 E: Alex.Leyva@LongoToyota.com We look forward to hearing back from you

October 01, 2021

Dealership Rating
Employee Rating

The Labor is so expensive. The Service took almost 6 The Labor is so expensive. The Service took almost 6 Hours. I told the advisor about my coupons earlier but, He forgot to apply when checking out. More

by pcarrion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 01, 2021

Longo Toyota responded

We're sorry to read of the dissatisfaction you have about your visit to our dealership. Because your voice and experience is important to us our Service Manager, Matthew Menendez will be in contact with you shortly. If for whatever reason, he's unable to reach you, please feel free to contact him at: D: (626) 652-3614 E: Matthew.Menendez@LongoToyota.com Thank you for sharing your viewpoint on DealerRater.

August 13, 2021

Dealership Rating
Employee Rating

Always helpful and easy to work with you for good car maintenance . Good environment to spend time while waiting for your car. Starbucks and Subway too! More

by bktuna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Lieu

Aug 13, 2021

Longo Toyota responded

Thank you for entrusting Longo Toyota | Alex Leyva with your servicing needs. From all of us @ Longo Toyota have a wonderful weekend and hurry back - Team Longo

August 03, 2021

Dealership Rating
Employee Rating

The team was polite and made recommendations and they were done . I have been with Longo for over 20 years . Buying 3 cars and trusting them with repairs More

by esiegris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Longo Toyota responded

From all of us @ Longo Toyota - we're honored to serve you and thankful for all the years of loyalty you've had with our company. Here's to many many more years and please enjoy what you drive. Team Longo

July 25, 2021

Dealership Rating
Employee Rating

This guy does not know how to keep customers inform of when the service is complete. He ignores customer. He is impatient in dealing with people. I would not want to deal with him again. More

by Tsusu7788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 27, 2021

Longo Toyota responded

Good Morning Tsusu7788 We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of this platform, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

July 10, 2021

Dealership Rating
Employee Rating

This dealer offers customers many convenient ways to get your vehicle serviced. My car was picked up and delivered to my home. I will use this service again. More

by gocriss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2021

Longo Toyota responded

Happy Monday and thank you for the shout out on DealerRater. We know you have many choices when selecting a servicing dealer and honored you've chosen Longo to handle your car care needs. Hurry back - Team Longo

May 20, 2021

Dealership Rating
Employee Rating

5 star customer serviceLove going to Longo Toyota. The 5 star customer service Love going to Longo Toyota. The are the best. Friendly customers service. Always have a smile on them. I like going there. More

by Moosecola28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 21, 2021

Longo Toyota responded

What a great way to start our day @ Longo Toyota with such a wonderful review posted on DealerRater - Thank you! From all of us at Longo Toyota - hurry back and have a wonderful weekend.

March 28, 2021

Dealership Rating
Employee Rating

Thoroughly explained what needed to be serviced without being to pushy for sales. Fast and easy process all together, reason why I keep going there. More

by Alvarez_dez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2021

Longo Toyota responded

It's great to read we have earned your trust. We are happy to have you as our guest. Say hello to your family and see you on your next visit. Team Longo

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