Alex Madueno

I received excellent customer service for this appointment. My representative ensured I had all the facts about my service before anything happened appointment. My representative ensured I had all the facts about my service before anything happened More

by brenda.hentnik Verified Customer Verified Customer

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I love the way your car is really their priority. They really are detailed as to what service you may or may not need. They really are detailed as to what service you may or may not need. More

by conmeister1 Verified Customer Verified Customer

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Everything went well. Was not notified about completion. Customer service was very good. Job well done. Was not notified about completion. Customer service was very good. Job well done. More

by ernestkanaki Verified Customer Verified Customer

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Alex is simply amazing and words can't describe how grateful we are that he has been a part of all 4 of our Kia purchases over the past 13 years. Brenna was also wonderful! grateful we are that he has been a part of all 4 of our Kia purchases over the past 13 years. Brenna was also wonderful! More

by doxiemom5226 Verified Customer Verified Customer

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As always, the staff was very friendly and professional. Wait time for my service was very reasonable. Car delivered on time, as promised. Wait time for my service was very reasonable. Car delivered on time, as promised. More

by joshuauc45 Verified Customer Verified Customer

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The sales department was quite helpful knowledgeable about the car that I wanted and the finance department was very efficient. I didn’t spend six hours or not even an hour inside the finest department. about the car that I wanted and the finance department was very efficient. I didn’t spend six hours or not even an hour inside the finest department. It was fantastic and the sales manager is outstanding. More

by scttoneil Verified Customer Verified Customer

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sales men are very polite and professional. The financial person also friendly and proficient. we felt welcomed and comfortable in purchasing process. The financial person also friendly and proficient. we felt welcomed and comfortable in purchasing process. More

by Jiequnwu Verified Customer Verified Customer

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The service center staff was pretty decent. However, the vehicle I purchased from here wasn't. I even encountered some very harsh service from John, but we somewhat overcame it eventually. Just However, the vehicle I purchased from here wasn't. I even encountered some very harsh service from John, but we somewhat overcame it eventually. Just wasn't the experience I expected or desired overall. More

by K Verified Customer Verified Customer

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The are a excellent company and they will do everything possible to work with you possible to work with you More

by palmoremyra5 Verified Customer Verified Customer

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I got a used 2021 GMC Yukon xl from Koons on February 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconve 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconvenient, but I obviously drove down the next day. Jon Ponce De Leon, my service guy, reset the check engine light and sent me on my way. He also informed me that this was an issue GMC was having and if the problem continued, it would be big money to fix. I was very concerned about this, since I had just got the car a few days earlier. Of course, a day later the check engine light came back on and now no one is calling me back. I have left several messages. Someone named Tyler has owed me a call for over a week. I still have the temp tags on and can’t get my car inspected because the check engine light is still on and no one will call me back! I’m guessing Koons is trying to wait out the 30 day warranty since (that ends tomorrow) so they were willing to help the day after but not now. They knowingly sold us a lemon SUV for over $40k and have ghosted me. I have filed a complaint with the better business bureau. This has been the worst car buying experience of my life. Please do not buy a car from here. They are crooks. More

by ashley.h.elliott Verified Customer Verified Customer

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