Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 48

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

August 01, 2023

Dealership Rating
Employee Rating

Responded with respect and courteously to my concern and appropriately remedied the situation making me feel like an important customer More

by JJAXSONPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Honda of Valley Stream responded

Thank you for the amazing review and recognition on Marcel. We appreciate you choosing us for your vehicle service needs and hope to see you again.

July 31, 2023

Dealership Rating
Employee Rating

The service was fine. Waiting area is very clean and comfortable. Service personnel are friendly and polite. However, the cost has become prohibitive. What cost me $500.54 More

by JOANNE.FLEMING122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2023

Honda of Valley Stream responded

We would like to thank you for being a loyal customer with us, keep in mind the quality of work we provide compare to the independent mechanism, our technicians are factory trained, and nobody knows Hondas like we do, Next visit please reminds us or ask to speak to a supervisor, and we will do the best possible to apply any applicable coupons.

July 27, 2023

Dealership Rating
Employee Rating

I've been using Honda of Valley Stream. Alex Marcel is a class act. He doens't beat around the bush when telling me about problems with my car and the potential cost. However, hew does let More

by VANESTADORCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Honda of Valley Stream responded

Thank you for the time you poured into writing this review and recognizing Marcel's hard work. We appreciate you choosing Honda of Valley Stream for your automotive work. We hope to see you again.

July 26, 2023

Dealership Rating
Employee Rating

Very satisfied with the professionalism and patience they showed with looking for the noise issue a second time. All is good now. Thank you. More

by yaakov.berger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia

Aug 04, 2023

Honda of Valley Stream responded

It was a pleasure for us to be able to figure out the noise concern you had and we are Happy we were able to help you with this concern, Thank you for being a loyal customer and hope to see you again soon

Aug 04, 2023

yaakov.berger responded

After a follow up phone call and a second much shorter visit to the dealership they went through the entire car and solve the mystery. Patiently and professionally. They found the issue and all is well. Thank you so much.

July 26, 2023

Dealership Rating
Employee Rating

Great service. They were very timely and helpful. I will be back for the next service visit. More

by JULESFEINBERG
Recommend Dealer
Yes
Jul 26, 2023

Honda of Valley Stream responded

Thank you for your business. We know you have choices on where you take your car for service, and we appreciate you choosing us. Please reach out if there is anything that we can do for you. See you at your next appointment.

July 21, 2023

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Employee Rating

It was excellent service but we want please reduce the cost . Thank you so much. More

by Mohammad Hossin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Honda of Valley Stream responded

Thank you for taking the time to review Honda of Valley Stream. We appreciate your feedback. We hope to work with you again in the future.

July 19, 2023

Dealership Rating
Employee Rating

Excellent service. Easy to schedule an appointment. Compimentary car wash a very nice effort to promote customer satisfaction. More

by RDOUGLAS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Honda of Valley Stream responded

Thank you for taking the time to review Honda of Valley Stream. We hope to work with you again in the future. Please reach out if you need anything.

July 19, 2023

Dealership Rating
Employee Rating

Just fantastic, every doubt was answered in the site, and finally everybody we can feel comfortable to come back again anytime… More

by snchzfm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Eduardo Balza, Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez, Daniel Sanchez

Jul 19, 2023

Honda of Valley Stream responded

Thank you for choosing Honda of Valley Stream and writing a review. We appreciate the 5-stars and hope to see you again. Please reach out if there is anything we can do for you.

July 17, 2023

Dealership Rating
Employee Rating

Great communication with Marcel who always explained in detail the service that will be performed on my car and advise me as to what I need to prepare for my next visit, More

by jonesdanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2023

Honda of Valley Stream responded

Thank you for the kind words. We are so pleased to have exceeded your expectations and hope to see you again in the future. Please reach out if there is anything that we can do for you in the meantime.

July 17, 2023

Dealership Rating
Employee Rating

Always courteous and professional. In all the years that I have been coming to Honda of Valley Stream this has been consistent! More

by JPAPL (Joseph Papalia)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres , Eddie the mechanic and Frisco

Jul 18, 2023

Honda of Valley Stream responded

Thank you for the kind words. We are so pleased to have exceeded your expectations and hope to see you again in the future. Please reach out if there is anything that we can do for you in the meantime.

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