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Alex Marcel
959 Reviews
Dealership Experience
13 yrs, 3 mos
Industry Experience
15 yrs, 10 mos
Languages Spoken
English
959 Reviews
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959 Reviews of Alex Marcel
Verified Customer
April 01, 2023
Very easy to make appointment online and they actually were on time, even getting it done before the estimated wait time. Extremely good service, they worked within my schedule to make sure it was a quick were on time, even getting it done before the estimated wait time. Extremely good service, they worked within my schedule to make sure it was a quick visit for a idle stop/start recall and an oil change. very friendly and very nice facility, comfy chairs, free coffee, clean bathrooms. i'll be coming back here from now on. I've had so many bad experiences at dealerships this one stands out. More
by DealerRater718
Other Employees Tagged: Willie Mejia, Clara Torres , Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez, The check in person at the service center was kind, courteous and professional. Really helped me get in and out within my time frame
March 29, 2023
techinician stated the vehicle failed inspection due to outdated plastic reflective on the side of a 2018 vehicle Light bulbs neede replacement Took it across the street to Autozone and tested all ligh t outdated plastic reflective on the side of a 2018 vehicle Light bulbs neede replacement Took it across the street to Autozone and tested all ligh tbilbs were fine. Showed them the report from the technician and they were astounsihed of the report Our understanding we should fear visting the service depratment Every time they find a mal-function on the vehicle such as cams are distorted. Even when we took it for our first oil chnage after 3,000 miles of just buying the new vehicle from Honda. More
by Dishonesthonda
Other Employees Tagged: Rich Billingsley, Frank Cirillo
March 28, 2023
A pleasure to do business with always since purchasing my Honda's. Never a problem and always accommodating! Honda's. Never a problem and always accommodating! More
by JPAPL (Joseph Papalia)
Other Employees Tagged: Clara Torres , Eddie the mechanic
March 24, 2023
Even with an appointment at 7:30 am, I still waited almost 3 and 1/2 hours for an oil change, inspection, and 2 recalls which all that was needed was a computer update. I had to ask if my cat was done almost 3 and 1/2 hours for an oil change, inspection, and 2 recalls which all that was needed was a computer update. I had to ask if my cat was done at 10:45 and the service rep Brandon was like ohh ummm ohhh yeah its done. If I hadn't asked I would have been sitting there longer!! And this isn't the first time..this happened the last time too but instead of calling my cell or even walking over to the waiting area to call my name...the service rep was calling my home number!!! That was another 4 hour ordeal for an oil change! More
by tammy.livingston
Other Employees Tagged: Brandon
March 23, 2023
I've been a customer for about 16 years. For the last few years I have not passed my inspection and mechanics can't find the issue with my car. I have brought it in several times with a ch For the last few years I have not passed my inspection and mechanics can't find the issue with my car. I have brought it in several times with a check engine light on and still they cannot find the problem so every year for the last few years I am told go drive the car at 56mph for 15 minutes without breaking and come back. Every year it takes many tries to do this since of course NYC highways are always busy but eventually I get it done. Also, mechanics are working on my car but yet Honda has to charge me separtely the hourly fee for every item that is done. Ridiculous, why can't everything get done in an hour or two and charged. Last year I paid a little over $2,000 for service and most of that was for service for each item done. My records will confirm my years with this service department and what I have ridiculously paid. The manager Willie Mejia proceeded to talk to me as if I was a dumb female, big mistake. I no longer recommend this service spot. When Sam was manager it was definitely a great place. Unfortunately many of the mechanics and staff have left due to changes that were not for the best. The greeters and Marcel are great but sadly the place is not customer friendly anymore. Disappointed in how a faithful customer has been treated and I hope others realize this is not the place to go. More
by YOLANDAMARRERO
Other Employees Tagged: Willie Mejia
March 21, 2023
The staff is awesome, This is a great place to have your car serviced. I would definitely recommend this dealership . car serviced. I would definitely recommend this dealership . More
by aimaim64
Other Employees Tagged: Willie Mejia, Clara Torres
