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Alex Marcel
959 Reviews
Dealership Experience
13 yrs, 3 mos
Industry Experience
15 yrs, 10 mos
Languages Spoken
English
959 Reviews
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959 Reviews of Alex Marcel
November 05, 2022
Problem is with my wireless charger… still awaiting for Honda recall to fix the problem Honda recall to fix the problem More
by JJARRETTAL
Verified CustomerOther Employees Tagged: Willie Mejia, Clara Torres , Frank Cirillo
October 30, 2022
I’ve been a loyal Valley Stream Honda customer since 2007, through 2 great service advisors who have since retired and now with Marcel who is an excellent service advisor. 2007, through 2 great service advisors who have since retired and now with Marcel who is an excellent service advisor. More
by judisteele92
October 26, 2022
its always a super easy task for me to bring my car to honda services which is important. As super busy as it seemed, the service was done super fast and i had the rest of the day. everyone very nice and honda services which is important. As super busy as it seemed, the service was done super fast and i had the rest of the day. everyone very nice and helpful as usual. More
by Annette828
Other Employees Tagged: Willie Mejia , Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez
October 25, 2022
I brought my vehicle in for service per the dashboard light. I knew I needed an oil change and the tire pressure indicator was on (AGAIN!) as well. Unfortunately, I have brought my car in for the tire light. I knew I needed an oil change and the tire pressure indicator was on (AGAIN!) as well. Unfortunately, I have brought my car in for the tire pressure indicator multiple times over the last 2 years. Once I had a nail in the tire. Another time I did have to replace a tire. There remaining 3 times nothing was found. When I brought the care in approximately 3-4 months ago, I was told there was a problem between the rim and seal and it was rectified. During the 10/19/22 visit I was again told I had the same problem and seal was addressed. I was I was also informed that brake work (including pads & rotors were needed, for $600) and "top engine cleaner" was needed as well. No estimate was given for this service which turned out to be almost $200. My final bill with tax was $981.89. In the past, the service rep at Honda of Valley Stream would give me an estimate closer to the actual bill including labor. The additional amount was a bit surprising. The rep should return to providing an estimate for all services to be performed. In general the service good and I ONLY bring my car to Honda of Valley Stream for service, even for a simple oil change. More
by QUEENEBH
October 19, 2022
Thé Rep that took care of me wasn’t nice I was not happy with him. His d me or was off. with him. His d me or was off. More
by JJARRETTAL
Other Employees Tagged: Clara Torres , Frank Cirillo
October 11, 2022
I have been a customer of this dealership since 2005 with my first Accord when they were on Merrick. I have always had a great experience until today. The finance manager had the audacity to scoff at me and my first Accord when they were on Merrick. I have always had a great experience until today. The finance manager had the audacity to scoff at me and walked away. She caught an attitude with me based on the fact I challenged her on the email that Honda has been sending out to customers. She is/ condescending and rude. Unfortunately she pissed me off so bad I made a scene in the dealership, because I was angry at that fact she scoffed at me. Really?? This is what you do to customers who have been loyal. Completely unacceptable!! More
by Natashapeele76
Other Employees Tagged: Jaime Montenegro, Will Tucker
October 06, 2022
Great services,informative,polite,great in customer comfort,very neat and clean,will recommend to others comfort,very neat and clean,will recommend to others More
by dennis14246
Other Employees Tagged: Willie Mejia, Clara Torres
