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Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Alex Martinez

February 06, 2026

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Employee Rating

Great service! Glenn was great! Got it back to me quickly with all the services I requested completed. More

by connord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Glenn Norris

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Feb 08, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 05, 2026

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Employee Rating

Barbra was great thank you for the great service! My truck was ready before I expected More

by Troywaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for the positive feedback! We are thrilled to hear that Barbra provided you with excellent service and that your truck was ready ahead of schedule. We appreciate your business and look forward to serving you again.

January 23, 2026

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Employee Rating

Gene Messer Ford performed service on my car recently. Very professional and very thorough. Will continue using them in the future. David kept me updated while my car was in the shop. He was so very ni More

by Dabston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , David

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Jan 24, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to David here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2026

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Employee Rating

This dealership has a Great selection of vehicles. The manager that appraised my trade in gave me a low appraisal. More

by ivalles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Aliyah in finance

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Jan 22, 2026

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave a review, I apologize that we didn’t meet your expectations on the trade in value. We do our best to make sure we can give above market value for trades. Thank you again for your business and we look forward to servicing you and your family! Buck Barton General Manager bbarton@Group1Auto.com

January 16, 2026

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Employee Rating

My service advisor, Glenn, was very friendly, quick, and concise in communication and action in getting my truck taken care of for routine maintenance! The maintenance was done well, and perfectly within th More

by Codyrf36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Glenn Norris (5 stars!)

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Jan 16, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Glenn here at Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

January 06, 2026

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Employee Rating

The service was completed in the suggested amount of time and David honored the price that I was supposed to get online. More

by Logan S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , David Vasquez

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Jan 07, 2026

Gene Messer Ford of Lubbock responded

Hello Logan, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

January 06, 2026

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Employee Rating

Glenn Norris is an awesome service tech, friendly, courteous and makes sure all is done to perfection. He always goes the extra mile. More

by jcs1630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Glenn, Norris

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Jan 08, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 03, 2026

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Employee Rating

I love buying vehicles and getting them serviced at Gene Messer. The salesman and staff are great. More

by charles.wages
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Alyssa Starnes

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Jan 04, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

December 30, 2025

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Employee Rating

Took care of my oil change. They where busy so they Uber ed back home and picked me up when it was completed More

by vegasroy31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , ?buck

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Jan 01, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2025

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Employee Rating

Messer has a large assortment of pre owned vehicles with almost all of them looking well maintained by previous owners. More

by larrybuckelew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Oscar Tristan is a 5 star salesperson

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Dec 25, 2025

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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