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Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez | Page 4

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.7
59 Reviews
4.7

59 Reviews

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59 Reviews of Alex Martinez

March 15, 2026

Dealership Rating
Employee Rating

The dealership was very professional and attentive. Stephanie was a huge help today. She answered all my questions I had and was able to get me in and out in no time! More

by Isaac22jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Stephanie (Leigh Ann)

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Mar 17, 2026

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Stephanie to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 12, 2026

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Employee Rating

LeeAnn, the service rep went beyond good service to super great service. Great experience and desired results. More

by jjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , LeeAnn

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Mar 14, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

March 11, 2026

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Employee Rating

I was looking to purchase a used car for my daughter. Jeremiah made the process quick and painless, and was completely transparent about the condition and reliability of the car. More

by k_m_brown78
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 13, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Jeremiah to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 07, 2026

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Employee Rating

Very helpful, respectful and knowledgeable. They got me everything I need and more. Thank you More

by hughster35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Mar 09, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2026

Dealership Rating
Employee Rating

Great personnel very helpful. Made my visit for my recall easy. Timing was exceptionally good More

by Tlpendarvis@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo Garcia

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Mar 07, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 04, 2026

Dealership Rating
Employee Rating

They are always so helpful and kind. I love how they communicate every step of the way. More

by Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 24, 2026

Dealership Rating
Employee Rating

Really 3,600 points are only 180 dollars. Really why bother. I have been a ford person all my life. I think I need to change. More

by deamsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton

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Feb 28, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We completely understand your concerns. Ford Motor Company determines the value and structure of the points program, and unfortunately that portion is outside of our control at the dealership level. What we can control is the level of service we provide, and we truly strive to deliver the best experience possible to every client we serve. If you need any additional assistance or would like to discuss anything further, please don't hesitate to call and ask for Michael Pugh, our Service Manager. We're always here to help and appreciate your business. Gene Messer Ford Lubbock 806-793-2727

February 17, 2026

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Employee Rating

Gene Messer Service is great always kind and very thorough. I will say that Alfredo and Leigh Ann are amazing!! More

by Chaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Leigh Ann. Alfredo

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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

February 17, 2026

Dealership Rating
Employee Rating

Smooth and easy process getting vehicle in for service. Plus I didn’t have to wait to long More

by jasonredman102112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. We hope to see you soon!

February 17, 2026

Dealership Rating
Employee Rating

Excellent work like usual from everyone thank you so much. See you on my next visit. More

by danaburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

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