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Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.6
23 Reviews
4.6

23 Reviews

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23 Reviews of Alex Martinez

February 24, 2026

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Employee Rating

Really 3,600 points are only 180 dollars. Really why bother. I have been a ford person all my life. I think I need to change. More

by deamsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton

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Feb 28, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We completely understand your concerns. Ford Motor Company determines the value and structure of the points program, and unfortunately that portion is outside of our control at the dealership level. What we can control is the level of service we provide, and we truly strive to deliver the best experience possible to every client we serve. If you need any additional assistance or would like to discuss anything further, please don't hesitate to call and ask for Michael Pugh, our Service Manager. We're always here to help and appreciate your business. Gene Messer Ford Lubbock 806-793-2727

February 17, 2026

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Employee Rating

Excellent work like usual from everyone thank you so much. See you on my next visit. More

by danaburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

February 17, 2026

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Employee Rating

Smooth and easy process getting vehicle in for service. Plus I didn’t have to wait to long More

by jasonredman102112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. We hope to see you soon!

February 17, 2026

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Employee Rating

Gene Messer Service is great always kind and very thorough. I will say that Alfredo and Leigh Ann are amazing!! More

by Chaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Leigh Ann. Alfredo

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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

February 14, 2026

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Employee Rating

Have been buying my vehicles at Gene Messer for awhile now. I always try to use their service department. I have not have any problems & always had good customer service. Everyone is polite & helpful. More

by houston.walker54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Noah

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Feb 15, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your loyal business and for choosing our service department. We strive to provide exceptional customer service, and it's great to hear that we have met your expectations. We look forward to continuing to serve you.

February 06, 2026

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Great service! Glenn was great! Got it back to me quickly with all the services I requested completed. More

by connord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Glenn Norris

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Feb 08, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 05, 2026

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Employee Rating

Barbra was great thank you for the great service! My truck was ready before I expected More

by Troywaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for the positive feedback! We are thrilled to hear that Barbra provided you with excellent service and that your truck was ready ahead of schedule. We appreciate your business and look forward to serving you again.

January 23, 2026

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Employee Rating

Gene Messer Ford performed service on my car recently. Very professional and very thorough. Will continue using them in the future. David kept me updated while my car was in the shop. He was so very ni More

by Dabston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , David

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Jan 24, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to David here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2026

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Employee Rating

This dealership has a Great selection of vehicles. The manager that appraised my trade in gave me a low appraisal. More

by ivalles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Aliyah in finance

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Jan 22, 2026

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave a review, I apologize that we didn’t meet your expectations on the trade in value. We do our best to make sure we can give above market value for trades. Thank you again for your business and we look forward to servicing you and your family! Buck Barton General Manager bbarton@Group1Auto.com

January 16, 2026

Dealership Rating
Employee Rating

My service advisor, Glenn, was very friendly, quick, and concise in communication and action in getting my truck taken care of for routine maintenance! The maintenance was done well, and perfectly within th More

by Codyrf36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Glenn Norris (5 stars!)

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Jan 16, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Glenn here at Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

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