Alex Martinez | Page 5

Took care of my oil change. They where busy so they Uber ed back home and picked me up when it was completed They where busy so they Uber ed back home and picked me up when it was completed More

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Messer has a large assortment of pre owned vehicles with almost all of them looking well maintained by previous owners. almost all of them looking well maintained by previous owners. More

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Very great transaction, dealer answered all the questions I had, and delivered the vehicle without issues. I had, and delivered the vehicle without issues. More

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I personally believe Gene Messer Ford in Lubbock Tx has the best finance, and customer knowledge than the ‘any big city’ Ford Dealerships. It’s worth the time. Dylan is extremely knowledgeable in truck opt the best finance, and customer knowledge than the ‘any big city’ Ford Dealerships. It’s worth the time. Dylan is extremely knowledgeable in truck options and understands their worth. You are not just another sale to him. My purchase experience with Dylan was priceless compared to my last F250’s which was disappointing to say the least in San Antonio and Dallas. This time it was exactly what I needed and promised. More

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Friendly, fast and easy out good coffee. The service was excellent , and I would recommend them The service was excellent , and I would recommend them More

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Faster than expected service . Taylor was great to work with and communicated well. Work was completed as discussed. Taylor was great to work with and communicated well. Work was completed as discussed. More

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I’m putting a ONE STAR but that I’m afraid it’s still too generous. My experience with Gene Messer service department by far has been the worst service I have ever had to deal with! They had my 2021 F-150 P generous. My experience with Gene Messer service department by far has been the worst service I have ever had to deal with! They had my 2021 F-150 Platinum for nearly two weeks I have 3 factory recalls that needs attention and the vehicles horn was inoperable and I also requested to have my vehicle looked over so I can make a 3,000 mile trip up North for Thanksgiving. Audrey my service rep told me it would be at least two days to complete the work including any parts needing. I set the appointment time a little more then two before leaving. We actually delayed leaving to complete the required service. Rear axle half-shaft and hub assembly replacement “Status, Recall incomplete” Reprogram integrated trailer relay module “Status, Recall incomplete” Windshield glass reattachment “Status Recall incomplete” As for the horn not working they said I would have to have the BCM replaced ”Status not completed” Nearly two weeks and not one single thing was completed. I have since made arrangements to have my vehicle serviced at a different dealership. I can no longer trust Gene Messer to do the work. More

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LeighAnn Moore had amazing service, was positive, and extremely informative! She is was the best and made this service very easy! extremely informative! She is was the best and made this service very easy! More

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My vehicle was serviced in an exceptional amount of time and customer service was splendid! and customer service was splendid! More

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Gene Messer has been amazing from the time that we bought our Lincoln Aviator to the service department. our Lincoln Aviator to the service department. More

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