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Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez | Page 5

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.7
92 Reviews
4.7

92 Reviews

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92 Reviews of Alex Martinez

June 06, 2026

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Employee Rating

Ashley was an awesome, very friendly salesman. Best from all others. We will definitely recommend him. More

by martinezf0525
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ramirez

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Jun 07, 2026

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. Thanks for the recommendation, and have an amazing day!

June 01, 2026

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Employee Rating

Amazing service Audri was super efficient and got me in and out of my oil change appointment quickly More

by arianna.morales002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Audri

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Jun 03, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2026

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Employee Rating

Calling to setup an appointment couldn’t have been any clearer and concise. The technician that took in my truck got me setup with a uber home quickly. With a follow up call for when my vehicle was ready. More

by Kun.kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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May 29, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2026

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Employee Rating

Service department sucked over promised UNDER delivered! 4.5 days to finish service work promised 2 days! This crappy service is chronic at Gene Messer Ford! Arrogant Staff! More

by Thedoc57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton , Stephanie Walters

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May 27, 2026

Gene Messer Ford of Lubbock responded

We sincerely apologize for the frustration and inconvenience you experienced during your recent service visit. We understand how disappointing it is when expectations and timelines are not met, and this is certainly not the level of communication or service we strive to provide at Group 1 Ford of Hub City. We appreciate you bringing this to our attention, as feedback like this helps us improve. Michael Pugh, our Service Manager, will be reaching out to you directly to discuss your experience further and see how we can make things right. Thank you again for your honest feedback Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

May 22, 2026

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Employee Rating

Dylan did an awesome job! He always does what he says he will do and makes the process quick and easy! More

by Jerod Vuicich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Dylan Hitchcock

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May 23, 2026

Gene Messer Ford of Lubbock responded

Hi Jerod, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please don't hesitate to reach out!

May 09, 2026

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Employee Rating

They had exactly what I was looking for and got me in my vehicle very quickly painless process More

by ckelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremiah Martinez

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May 15, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2026

Dealership Rating
Employee Rating

Very professional and very helpful they are a great team and I will be back More

by m.irene.m05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Print
May 14, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 25, 2026

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Employee Rating

Great service and wanted to make sure that I got the car that I wanted the same day More

by neekneek1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Javier

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Apr 27, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 12, 2026

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Employee Rating

We were very pleased with our purchasing experience at this dealership. Every employee that we had contact with was very polite and willing to help. Paula Nguyen, our salesperson, was especially helpful More

by Bhardin49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aliyah Bollegar

Print
Apr 15, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 08, 2026

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Employee Rating

They were friendly and helpful. However we feel we were lowballed on our trade in. More

by Smarshall3081
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Ashley

Print
Apr 12, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback! We strive to provide excellent customer service and always want to ensure our customers feel valued. We apologize for any miscommunication or inconvenience with your trade-in. Please reach out to our team so we can discuss further.

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