Alex Montes | Page 3

Excellent service and customer care for hey provided lots of information and knowledge and the experience showed of information and knowledge and the experience showed More

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Alex was excellent. He is professional, quick, responsive, and answered all of my questions to my satisfaction. He is professional, quick, responsive, and answered all of my questions to my satisfaction. More

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I want to thank Alex Montes for his handling of my recent 4Runner TRD. Alex did a great job of staying in touch, handling the paperwork and directing me to the appropriate staff when needed. I had origina 4Runner TRD. Alex did a great job of staying in touch, handling the paperwork and directing me to the appropriate staff when needed. I had originally stopped in to see a 4Runner that I thought was in stock and when it wasn't, the dealership went out of its way to accommodate me. I was not happy with a small issue and Dan Bortolussi, the Executive General Manager got involved. He personally came by Alex's desk to introduce himself. Mr. Bortolussi explained the issue to me and saw to it that I was satisfied with Herb Chambers. Alex helped me in every way possible. I thank Herb Chambers for being treated with professionalism, courtesy and respect. More

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I felt this dealership put an emphasis on customer satisfaction. Dealership made the buying experience easier for me. Details follow. (Typical retired engineer!) Alex Montes, Sales. I asked Alex man satisfaction. Dealership made the buying experience easier for me. Details follow. (Typical retired engineer!) Alex Montes, Sales. I asked Alex many questions about the RAV4, even after I had done all my research. Alex explained all the safety systems, drive modes, and the drive settings and how they affected vehicle performance. Alex’s explanations were easy to follow. This was my first vehicle purchase that included a multitude of safety, driving, and multimedia systems. Although I didn’t test drive the RAV4 at Herb Chambers, I asked Alex what a test drive would entail with him. Alex stated that he would always go over all the safety systems with a prospective buyer and then give them the keys and let them test drive it themselves with OR without his presence. The ‘vehicle fit’ is put back in the hands of the buyer, not the seller at this dealership! Tim Nguyen, Sales Manager. Tim was probably most instrumental in the purchase of my Toyota RAV4 XLE. Tim really listens to you and thinks outside the box to come up with viable solutions. He had an SUV on the lot where he added in a feature that made it comparable to the vehicle I wanted. When it came to my trade-in, Tim was fair and willing to put in the extra effort to make sure I was a satisfied customer. I appreciated Tim’s technical knowledge of the vehicle, attention to detail, and listening to my needs in finding a vehicle fit for me! Jennifer Anderson, Service. I had an issue concerning the response of my Android Auto multimedia system. Jennifer asked me a few questions and she was able to give me a solution quickly. Jennifer was knowledgeable about the issue at hand! More

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Alex was great to work with. Went above and beyond to make sure I was satisfied with my purchase. Went above and beyond to make sure I was satisfied with my purchase. More

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Dealership and Alex were great. Car was ready to go when I arrived. Thank you. Car was ready to go when I arrived. Thank you. More

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Great experience buying a Prius. My sales person helped me expedite getting a car. As everybody is experiencing low inventory and waits for cars, they helped me stay up to date, offe My sales person helped me expedite getting a car. As everybody is experiencing low inventory and waits for cars, they helped me stay up to date, offered a rental while waiting and worked with me to get the car I wanted. Super satisfied!! More

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Alex Montes did a great job from my trade into the sale of my new 2023 Toyota 4Runner. Down to earth and no pressure. This is my third new 4Runner from Herb Chambers Toyota and highly recommend this dealer of my new 2023 Toyota 4Runner. Down to earth and no pressure. This is my third new 4Runner from Herb Chambers Toyota and highly recommend this dealership. Alex made this a very smooth transaction. More

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Alex was Efficient and honest throughout the whole process. The systems went down when I was in the store but he made sure to accommodate me to the best of his abilities to make sure I was comfortable process. The systems went down when I was in the store but he made sure to accommodate me to the best of his abilities to make sure I was comfortable and informed on what was going on in the dealership. A great salesperson but an even better person! More

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Exceptional sales experience with Alex. He’s very knowledgeable and took the extra time to answer questions. At no time did we feel pressured to make a purchase. We were very comfortable w He’s very knowledgeable and took the extra time to answer questions. At no time did we feel pressured to make a purchase. We were very comfortable with Alex and would highly recommend him to anyone looking for a honest salesman. Thank you Alex! More

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