Alex Montes | Page 4

Professional and helpful…delivered the car quickly and in perfect order…would definitely buy again from Herb Chambers. perfect order…would definitely buy again from Herb Chambers. More

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Everyone that I dealt with was respectful and I appreciated that. I would recommend Herb Chambers. appreciated that. I would recommend Herb Chambers. More

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I mentioned Kennedy was great to work with and the sales manager Alex was also great to work with he and Kennedy was very professional hope to work with them in the future manager Alex was also great to work with he and Kennedy was very professional hope to work with them in the future More

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Bought a Rav4 in February and now a Camry and all can say is Colby,Dhimitri and Alex were awesome to deal with! Made both purchases easy and they are all very polite and professional! Will definitely recomme is Colby,Dhimitri and Alex were awesome to deal with! Made both purchases easy and they are all very polite and professional! Will definitely recommend and be back for future purchases! Thanks guys your the best! More

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Great customer service. Everyone was very helpful and answered all of our questions without any confusion Everyone was very helpful and answered all of our questions without any confusion More

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Maxwell was a fantastic sales rep. He worked with us to find the best plan for my partner and I and was very personable. The fact that Maxwell came into the office on his day off went He worked with us to find the best plan for my partner and I and was very personable. The fact that Maxwell came into the office on his day off went far beyond customer satisfaction and we greatly appreciate it. You can tell Maxwell cares about his customers and is willing to do anything he can to ensure customer satisfaction. Alex was also great, and we appreciated him stepping in to help while our sales rep was off. As for the dealership as a whole, we would’ve appreciated better communication about any issues that were arising regarding paperwork. I understand mix ups happen and things fall through the cracks. It was unfortunate we had to call the dealership to find out about these issues rather than the dealership contacting us directly. I understand that our sales rep was off and not in the office, and it would’ve been great if someone else could’ve have overseen his customers while he was off. It seemed the dealership prioritized customer feedback before receiving our car versus trying to resolve an issue that came up with our paperwork so we could get our car. Part of customer satisfaction is open communication and we would’ve greatly appreciated it. We understand why our sales rep had not contacted us - because it was their day off - and thought someone else from the dealership would follow up. We wouldn’t expect anyone on their day off to continue working as that does not seem fair. We felt Maxwell and Alex did their part, and would’ve appreciated the dealership working together on this matter. Again, can’t emphasize enough how great Maxwell was and hope your sales representatives can get more team support around helping their customers in the future. More

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My experience was variable. I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the s I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the salesman who approached me who did not listen to a word I said. He continued on his path as a pushy salesman. If I knew his name I would not even rate him. Walter witnesses the entire encounter and saw how disappointed I was and apologized for my experience. He took the time to ask me what I was looking for and how he could help. I went back the next day (3rd time at this dealership), only to deal with Walter himself, He was kind and work very hard to understand my needs. In the end I was very happy with Walter and my vehicle. A shout out to Dimitri who pushed along the delivery after I called him explaining that I was told I could not collect the vehicle for 4 days later. The vehicle was less than 30 miles away and the manager on site did nothing to make it happen. I sent an email to the other manager Daniel Bortolussi who didn't even respond. The guy that offered the extended warranties was extremely pushy and did not listen to a word I said, he continued pushing and rearranging his sentences to convince me to purchase something. Other people along the way with phone calls and such were very nice and approachable. I have not had a full experience with the service department. Let's hope they listen and take care of my vehicle as if it was their own. I would recommend this dealership but would suggest, if you don't click with the salesman, you are with, find someone else who is willing to listen. Walter was awesome! More

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Buyer Beware Before Entering this Car Dealership’s Torture Chamber The first weekend in August, I went through one of the worst car leasing experiences in my life at Herb Chambers in Auburn, MA (ac Torture Chamber The first weekend in August, I went through one of the worst car leasing experiences in my life at Herb Chambers in Auburn, MA (acquired by Asbury Automotive Group in July 2025.) This car dealership works on a pressure system using unfair and deceptive practices to get people to sign paperwork. My car leasing experiences in the past have been decent encounters with car sales professionals. I’d contacted the dealership after reading an advertisement and being assured they had the truck I wanted in stock, I made an appointment. Upon arrival, the salesperson was unavailable, so I was matched with another sales associate. That’s when the fun begins!! The Bait & Switch Over the course of the next two hours, I was quoted leasing numbers far afield from the numbers quoted in the ad. Double the amount, actually!! After going back and forth several times, I told the sales person we are too far apart on the numbers and asked for my car keys back (they taken to evaluate the trade-in value) to which he said he couldn’t let me leave until he spoke to his manager. After asking for my keys back again, he told me “he’d get in trouble” if his manager didn’t talk with me before I left. My keys apparently were being held hostage. And here, I thought it was a rumor and an illegal practice for car salesmen to refuse to give back the keys to make the sale. Gaslighting While Held Captive The manager, Alex, appeared and reviewed the numbers while explaining the ad was for a 2WD, not a 4WD which is why the numbers differed. (See a screenshot of the ad below.) I asserted that it was for a 4WD. Finally, the manager offered a deal to which I agreed but was still much higher than the advertisement. Post-Purchase Dissonance On the drive home, and over the weekend, I reflected over the treatment I’d endured just trying to lease a truck. The browbeating, the tactics to hold me hostage, the double-talk and decided I no longer wanted the truck. Some would call it post-purchase dissonance, but honestly, I felt I’d been bullied into signing the lease. I can’t imagine what this dealership would do to a less experienced car buyer, a young woman purchasing her first car or an older person with limited income. On Monday, I called the dealership to rescind my agreement and the holy xxxx continued. I explained the situation to the General Manager, Dan, who told me he’d look into it and call back. Meanwhile, Dhimitri, the Sales Manager, called to see how everything went on Friday. I told him I wanted to cancel the deal and ended our conversation. After speaking to the GM again, I was told to work out the details to cancel the deal with Dhimitri. Apparently, “working out the details” meant something different to Dhimitri because in our subsequent phone conversation he continued to pressure me to work out a better deal because “they need to make a deal and move cars.” FINALLY, seemingly admitting defeat, Dhimitri told me to come in and he would refund the deposit and cancel the transaction. Threatening Legal Action After arriving at the dealership, I waited over 15 minutes while Dhimitri ignored me. I left, called my attorney, who called and told Dhimitri that if a refund wasn't processed by the next day, the dealership would be served with a 93A demand letter for unfair and deceptive practices. And here’s the cherry on top — Dhimitri asked my attorney if there was anything they can do to salvage the deal and make me happy! Now, he’s pressuring my attorney!! Finally, after my attorney told him that under the unfair and deceptive practice law, they would be liable for triple damages and court costs if sued. (Pay attention folks & write down this info if you’re still thinking about buying a car from this dealership!) Within 15 minutes of my attorney’s call, they finally processed my refund. Thinking of leasing a car or truck? Do yourself a favor and look elsewhere. More

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It was best experience ever to talk with sales team they are very knowledgeable and very helpful to choose new car. are very knowledgeable and very helpful to choose new car. More

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I just wanted to say thank you to Alex and Colby for helping me out and making it an easy process! helping me out and making it an easy process! More

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