Juljan Imeraj

Second attempt to get my car fixed. (alignment). park in the bay.(problem) if you hold the steering wheel straight the vehicle veer to the wright. Julian a worker told me. we are not al (alignment). park in the bay.(problem) if you hold the steering wheel straight the vehicle veer to the wright. Julian a worker told me. we are not allowed fix it. he said Jeffrey Krasner wanted to see me in his office. I went to his office as instructed. Jeffrey K said what do want. he all ready new before. I want my alignment fix. I brought car write back the same day. I paid for alignment. it's under warranty. when I went into his office he was ranting and raving like a child. words were said he said. we are not going fix it. get out! OK. give me my money back. He said I'm no good. I give the sale men a hard time. I said your real piece of crap. he was behind the desk jump up ran at me. He had me corner at the door. Jeffrey K said to me. lets go behind the building so he can punch my face in. I got out Jeffrey K. office went to sales desk and told acting GM what was going on and I was going to call the police. acting gm which is a good man said please don"t call the police. out of friendship I did not call. I spent probably over two hundred thousand at Herbs over 25 years. I am a veteran with honorable discharge protecting our country. Jeffrey K had me so upset about an half hr after I left the property. I collapsed I was went metro west hospital. I could not move. metro west hosp sent me tufts for heart surgery. This was not normal. I have no reason to go to Jeff K office except Julian said Jeff wanted to see me. they set me up. this was planned) The doctors stated I could have died?????? I'm not saying they new i was very ill but i am. More

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Jeffrey Krasner service manager lost his temper and threaten me. i will take a police officer with me when i come back for safety reason with my report from another toyota dealership that test drove m threaten me. i will take a police officer with me when i come back for safety reason with my report from another toyota dealership that test drove my toyota to show the gm. my toyota steering wheel does not line up with front wheels it is unexceptble to threaten customer. i been a customer herbs 25 to 30years i know most of the employees there and there great!and good people. More

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I want to extend my heartfelt thanks to the Service Department at Herb Chambers Toyota in AUBURN, MA. Over my 74 years, I've purchased two cars from this dealership, but the real stars are the peopl Department at Herb Chambers Toyota in AUBURN, MA. Over my 74 years, I've purchased two cars from this dealership, but the real stars are the people in the Service Department. Unfortunately, I've had some very disappointing experiences with other dealerships in the Auburn area that left me feeling as though I was taken advantage. Herb Chambers has always been the complete opposite—honest, professional, and genuinely caring. Last week, as I was leaving a hair appointment, my check engine light suddenly came on, along with several other warning lights, including the brake indicator. I was understandably worried. Since I still work and rely on my car every day, I drove straight to Herb Chambers on Route 20. Even though I didn't have an appointment, they welcomed me in and took care of me right away. The relief I felt was tremendous. To Alyssa, Kevin, Julian, and every one of the service advisors who have helped me over the years—thank you. Your kindness, professionalism, and willingness to help mean more than you know. It's rare to find a service department you can trust completely, and I am so grateful that I found yours. You truly are the very best! —Dot Millhofer More

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This is the best dealership! I live in Brookline, but I will always buy my cars here because their staff is amazing! 1. I worked with Kennedy in September 2023 to trade in my I live in Brookline, but I will always buy my cars here because their staff is amazing! 1. I worked with Kennedy in September 2023 to trade in my used RAV 4 LE, to test drive a RAV 4 XLE Premium, and I bought a 3-year lease. He was extremely polite and helpful. 2. I worked with Cassandra in April 2026 to buy the car. She was great too! Very friendly and helpful. 3. Monish in the Finance department was extremely helpful on the phone, in his email follow up, and in person. 4. I picked up my plates, registration, and Juljan inspected my car at the dealership yesterday. They were wonderful. Then I went home and accidentally canceled my new license plate number online at the MA RMV website, instead of my old license plates! Thank goodness, Lauren connected me with Autumn. Autumn immediately got my new license plate reinstated and canceled my old license plate. They saved the day! I'm so grateful. More

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Purchased 3 vehicles and had excellent results. The sales person was very helpful and no pressure sales. The sales person was very helpful and no pressure sales. More

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The fact that I have purchased/leasted 6 Rav4's and recently purchased a 2025 BZ4X should say a lot about this dealership. Sales and service are exceptional. The staff is very friendly and helpful. I'm recently purchased a 2025 BZ4X should say a lot about this dealership. Sales and service are exceptional. The staff is very friendly and helpful. I'm looking forward to purchasing a new Bz! More

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Took me right away. Friendly Svc tech. Noticed my emissions had expired and offered to do it. Comfortable waiting area with coffee and snacks. Friendly Svc tech. Noticed my emissions had expired and offered to do it. Comfortable waiting area with coffee and snacks. More

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From the moment I arrived Julian greeted me warmly and made the entire process simple and stress-free. Julian and Kaitlin were knowledgeable, transparent, and took the time to explain exactly what my vehi made the entire process simple and stress-free. Julian and Kaitlin were knowledgeable, transparent, and took the time to explain exactly what my vehicle needed without any pressure or upselling. My car was serviced quickly, and the technicians did an excellent job. I really appreciated the regular updates and the attention to detail. The waiting area was clean, comfortable, and well-stocked, which made the short wait even better. More

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My service at Toyota was excellent Julian was very courteous and helpful and knowledgeable I am always happy with the service courteous and helpful and knowledgeable I am always happy with the service More

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Did not honor price on the website for a 40000 mile service. Did not fill me in on the amount of time a software update would take service. Did not fill me in on the amount of time a software update would take More

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