Alex Morales | Page 5

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alex and our team here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Alex and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Mercedes-Benz of Coral Gables responded

We are distressed by this review. Our understanding of what occurred differs from your experience. It is our hope to have a conversation, so that we can arrive at a resolution that meets your needs. It is our goal to provide excellent service to all of our customers. Can you reach out to me directly please at 786-413-1423 or email at Richard.santalla@usseryauto.com. We appreciate your business and hope to hear from you. Sincerely, Richard Santalla Service Operations Director

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Mercedes-Benz of Coral Gables responded

Thank you, we appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Valentin and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Alex and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you, Richard. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com