Alex Morales
Alex Morales at Mercedes-Benz of Coral Gables
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Alex Morales | Page 5

Service Consultant

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

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5.0
57 Reviews

Dealership Experience

10 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

5.0

57 Reviews

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57 Reviews of Alex Morales

July 12, 2021

Dealership Rating
Employee Rating

Great team, sincere and honest advice, no waiting time, Alex gave a fast response and on time service, easy to schedule an appointment, loaner team gave excellent service too More

by emilioantelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Alex and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 12, 2021

Dealership Rating
Employee Rating

Excellent service, quick and effecient. They are professional as soon as I reach the front door to the end of the process. Very helpful and get the job done. More

by Milo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Delgado

Jul 12, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

Dealership Rating
Employee Rating

The dealership is very organized from the moment you pull up they greet you with a smile and are waiting for you to answer in questions and help you. More

by mkalaf1214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 08, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 05, 2021

Dealership Rating
Employee Rating

Alex was always professional, polite, and solve my issues timely and efficiently. We want to thank him always asks if everything is ok after we received our car. Very detailed and customer cared. Thank yo More

by maliolesch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 05, 2021

Mercedes-Benz of Coral Gables responded

It's great to hear that Alex and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 29, 2021

Dealership Rating
Employee Rating

Prompt, efficient, professional experience. Pick up and delivery of car on the same day was seamless. More

by aventura mb owner
Recommend Dealer
Yes

Other Employees Tagged: Ibrahim

Jun 29, 2021

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 08, 2021

Dealership Rating
Employee Rating

I'm very upset with the agent that received my car for a change of parts who told me the price was $300 after I asked several times he confirmed this proce, to later come to pick up my car and got forced to More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jun 25, 2021

Mercedes-Benz of Coral Gables responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 07, 2021

Dealership Rating
Employee Rating

I have owned a Mercedes since 1990. I have worked with dealerships in five states. My experience at Mercedes-Benz of Coral Gables was by far the best ever. Everyone was nice, knowledgeable, punctual, an More

by carsonwm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 08, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

June 05, 2021

Dealership Rating
Employee Rating

The whole process was easy from appointment to loaner arrangement to pick up to return of vehicle after service was performed. Well done MB of Coral Gables! More

by Gesana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new vehicle! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

February 23, 2021

Dealership Rating
Employee Rating

Great service everyone was really friendly.I was easily Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and More

by rodgutierrez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rengifo, Dave Gossett, Aldo Guerra, Freddy Espinoza, Frankie Cao, Marcos Gonzalez , Jose Artiles, Tony Fuentes, Guillermo Requena

Feb 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 12, 2021

Dealership Rating
Employee Rating

I live in Broward so a could take my car to any Mercedes dealer closer to me but I choose Mercedes of Coral Gables because I always get the best service. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ariel Manso

Feb 12, 2021

Mercedes-Benz of Coral Gables responded

Thank you, Joe, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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