Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Alex Morales
Alex Morales at Mercedes-Benz of Coral Gables

Alex Morales | Page 5

Service Consultant

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

Contact Me
5.0
70 Reviews

Dealership Experience

12 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

5.0

70 Reviews

Write a Review

70 Reviews of Alex Morales

September 20, 2021

Dealership Rating
Employee Rating

Alex Morales was really helpful and quick to respond to my request. Would highly recommend. More

by Rossgoodhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 20, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Alex and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 19, 2021

Dealership Rating
Employee Rating

Expensive, Unpunctual, and lousy to wash the unit. They always find some reason to overcharge you or try to sell you something in each service not focusing on the basics. How dirty the car was delivered is More

by danycyclonesoccermiami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Andrea Alarcon

Report | Print
Sep 21, 2021

Mercedes-Benz of Coral Gables responded

We are distressed by this review. Our understanding of what occurred differs from your experience. It is our hope to have a conversation, so that we can arrive at a resolution that meets your needs. It is our goal to provide excellent service to all of our customers. Can you reach out to me directly please at 786-413-1423 or email at Richard.santalla@usseryauto.com. We appreciate your business and hope to hear from you. Sincerely, Richard Santalla Service Operations Director

September 16, 2021

Dealership Rating
Employee Rating

It took a little while, but since I had a loaner that wasn’t a problem. The service department was first class. More

by pnormandia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 16, 2021

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 14, 2021

Dealership Rating
Employee Rating

Very professional, courteous and expert service. From the moment I drive in until i check out More

by Jksanz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 14, 2021

Mercedes-Benz of Coral Gables responded

Thank you, we appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 04, 2021

Dealership Rating
Employee Rating

I did get served by Valentin and he was very diligent and helpful definitely recommend and I was highly satisfied and left even earlier than planned More

by Julesy
Recommend Dealer
Yes

Other Employees Tagged: Valentin Sanchez

Report | Print
Sep 05, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Valentin and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 04, 2021

Dealership Rating
Employee Rating

I had very good service, I was satisfied in the time they attended me and the solution they gave to my case, thanks to Alex and the front desk man More

by yaneyfalcon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Aug 04, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Alex and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

July 31, 2021

Dealership Rating
Employee Rating

Some people exceed expectations and Alex Morales is one of them. Came with no appointment in a busy day and he found solutions to resolve my issue. Thank you More

by richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jul 31, 2021

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you, Richard. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 29, 2021

Dealership Rating
Employee Rating

Alex Morales ,our Service Consultant, is always so professional, informative and on point! He is the main reason why our family stays with Mercedes Benz ! Exceptional Service every time! René Gracia More

by Pilar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rene Garcia, Mazher Majeed

Report | Print
Jul 29, 2021

Mercedes-Benz of Coral Gables responded

Congratulations on your new vehicle! We are so glad that Alex, Rene and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

July 29, 2021

Dealership Rating
Employee Rating

Alex was amazing! Great customer care and keeping me updated every step of the way! Always happy having alex assist me with my car! Thank you More

by Carlamolina121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jul 29, 2021

Mercedes-Benz of Coral Gables responded

It's great to hear that Alex and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 28, 2021

Dealership Rating
Employee Rating

Knowledgeable costumer service, no wait for the service, only problem long wait for a loaner. Friendly and helpful employee. Thank you Will go again if needed More

by Andrea7tavara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jul 28, 2021

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

1
...
4
5
6
7

Dealership Inventory (633 Vehicles)

used 2024 Mercedes-Benz AMG SL 63 car, priced at $163,950
2024 Mercedes-Benz AMG SL 63
used
Black exterior
Automatic
All-wheel Drive
$163,950
View Details
used 2020 Porsche Macan car, priced at $38,950
2020 Porsche Macan
used
White exterior
AWD
$38,950
View Details
used 2023 Mercedes-Benz AMG GT 43 car, priced at $75,820
2023 Mercedes-Benz AMG GT 43
used
White exterior
Automatic
All-wheel Drive
$75,820
View Details
used 2023 Mercedes-Benz GLC 300 car, priced at $43,850
2023 Mercedes-Benz GLC 300
used
White exterior
Automatic
All-wheel Drive
$43,850
View Details
used 2025 BMW 430 car, priced at $57,204
2025 BMW 430
used
Blue Metallic exterior
Automatic
Rear-wheel Drive
$57,204
View Details
used 2023 Mercedes-Benz C-Class car, priced at $39,200
2023 Mercedes-Benz C-Class
used
Starling Blue Metallic exterior
Automatic
All-wheel Drive
$39,200
View Details
View All Inventory